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Job Overview
Employment Type
Full-time
Seasonal
Compensation
Hourly
Range $26.07 - $29.33
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Career development opportunities
recognition programs
Retirement Plan
Job Description
Four Seasons is a globally renowned luxury hospitality company powered by its dedicated team of individuals who are committed to delivering exceptional guest experiences. With a philosophy rooted in genuine care and a passion for excellence, Four Seasons fosters an environment where employees are encouraged to grow, push themselves to new heights, and treat each other with respect and kindness. This collective spirit ensures that guests, residents, and partners enjoy unparalleled service and memorable stays at every property around the world. The company places great emphasis on creating a world-class employee experience and nurturing a positive company culture, recognizing that... Show More
Job Requirements
- Work authorization for the location
- Minimum high school diploma or equivalent
- At least two years of relevant experience
- Good computer knowledge
- Strong communication skills
- High organizational skills
- Flexible schedule with availability for shifts, weekends, and holidays
Job Qualifications
- Minimum two years of guest service or hospitality experience
- Proficient computer skills
- Excellent communication skills
- Strong organizational abilities
- Fluent in English speaking, writing, and reading
- Positive attitude with eagerness to learn
- Ability to work flexible schedules including weekends and holidays
Job Duties
- Welcome guests in a gracious and professional manner
- Work quickly in a high-volume environment handling multiple tasks simultaneously
- Set up the host/hostess stand and review reservations
- Open the pool area on schedule every shift
- Inspect cleanliness and proper setup of pool sections, cabanas, and tables
- Manage daily menus ensuring proper condition and accurate content
- Develop a thorough knowledge of menu offerings and server assignments
- Maintain a station chart and cover count
- Ensure adherence to service standards and exceptional guest service
- Handle guests without reservations and those waiting for others
- Manage lost and found items
- Promptly seat reservations at appropriately set tables
- Assist with providing guest lounge chairs
- Address guests by name and handle dissatisfaction promptly
- Inform management of any guest issues and resolutions
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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