Seafood Lead - Maumee

Maumee, OH, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Employee stock ownership plan

Paid Time Off

employee discount

401(k) with Company Match

Training and job advancement opportunities

Job Description

Walt Churchill's Market is a well-established grocery retailer located in Maumee, Ohio, known for its dedication to quality, freshness, and community. With a tradition spanning over 100 years, the market prides itself on providing exceptional products and customer service, earning a reputation as "Better Because" of its commitment to excellence. Walt Churchill's Market combines the charm of a family-owned business with the resources of a modern retail store, catering to a diverse customer base that values superior food selections and personalized shopping experiences. The market offers a wide range of specialty goods, including fresh produce, bakery items, deli selections, and an extensive seafood department that meets the high standards of discerning customers. Employees at Walt Churchill's Market enjoy a supportive work environment with opportunities for growth, employee ownership through an Employee Stock Ownership Plan (ESOP), and comprehensive benefits that promote work-life balance and career development.

The role of Seafood Lead at Walt Churchill's Market is a vital position within the Maumee location, reporting directly to the Deli Manager. This full-time role focuses on overseeing the Seafood Department's overall success, ensuring fresh and frozen seafood cases are impeccably maintained while upholding stringent health and safety standards. The Seafood Lead manages product life cycles, ensuring optimal freshness to maximize sales and customer satisfaction. This role involves significant responsibility for inventory management, ordering from vendors, and maintaining a clean, organized work environment. The Seafood Lead not only supervises the daily operations of the seafood department but also contributes creatively by developing innovative seafood recipes for deli cases, the Seafood Café, and soups. These culinary creations include a variety of scratch-made seafood items such as salmon patties, chili lime shrimp, crab cakes, and cod cakes, guaranteeing quality and consistency through adherence to in-store recipes.

In addition to culinary duties, the Seafood Lead is entrusted with important business functions including cost control, production oversight, and inventory tracking to optimize department profitability. This individual also takes charge of leading quarterly inventory processes and strategically merchandises seafood products to meet customer demand and promote sales growth. A passion for seafood and people-focused service drives the role, as the Seafood Lead ensures every customer interaction is handled with professionalism and care, resolving issues effectively to uphold the market's esteemed reputation.

A successful candidate for this position will thrive in a dynamic retail environment, capable of working flexible shifts including weekends and holidays. The Seafood Lead regularly participates in special events such as Seafood Roadshows and the Holiday Food and Wine Show, further enhancing customer engagement and promoting Walt Churchill's Market’s seafood offerings. With an emphasis on teamwork and leadership, this role supports deli production duties as needed and maintains consistent communication with vendors, colleagues, and customers to ensure smooth departmental operations. The position highlights a commitment to quality, safety, product knowledge, and customer experience, making it an excellent opportunity for individuals passionate about seafood and retail management.

Job Requirements

Management experience in a seafood, deli, restaurant, or grocery setting
seafood and/or cooking experience and general knowledge
great multitasking, organizational, communication, and customer service skills
comfortable working with the public and greeting, speaking with, and assisting customers
attention to detail, ensuring duties are completed correctly and on time
leadership, sales, and merchandising skills
must be available to work a variety of shifts and/or days of the week consistent with the demands of the retail environment which includes weekends, evenings and other high activity periods
high school diploma/GED
ServSafe/food safety certification, or willingness to obtain
moderate computer skills, including email, Excel, Word, and online ordering systems
knowledge of seafood and other specialty deli foods, preferred
culinary education (classes, certification, or degree), preferred
must be able to frequently lift up to 40 pounds and occasionally lift up to 80 pounds
prolonged periods of standing, walking, twisting, lifting, bending, and reaching
occasional instances of pushing, pulling, and squatting

Job Qualifications

Management experience in a seafood, deli, restaurant, or grocery setting
seafood and/or cooking experience and general knowledge
knowledge of seafood and other specialty deli foods, preferred
moderate computer skills, including email, Excel, Word, and online ordering systems
great multitasking, organizational, communication, and customer service skills
comfortable working with the public and greeting, speaking with, and assisting customers
attention to detail, ensuring duties are completed correctly and on time
leadership, sales, and merchandising skills
must be available to work a variety of shifts and/or days of the week consistent with the demands of the retail environment which includes weekends, evenings and other high activity periods
high school diploma/GED
ServSafe/food safety certification, or willingness to obtain
culinary education (classes, certification, or degree), preferred

Job Duties

Provide exceptional customer service in all areas and uphold the same standards for all Deli and Seafood staff
work with various vendors to order seafood, maintaining a fresh and well-stocked department
oversee and manage cost, quality, production control, and timing of all scratch-made seafood products in the Deli case and Seafood Café case
maintain a clean, organized, and well-stocked department
ensure proper rotation of all department products
develop innovative, seafood-focused recipes for the Deli case, Seafood Café case, and Seafood soups
production of seafood items includes salmon patties, chili lime shrimp, crab cakes, cod cakes
follow in-store recipes to ensure quality and consistency of seafood products
work with the Deli Manager in controlling production numbers and costs, including ordering product, tracking shrink, managing inventory, and optimizing products
responsible for leading the department’s Quarterly Inventory
customer service management, including properly handling customer issues and using problem-solving skills to ensure all WCM customers have an excellent experience
strategically merchandise and track sales to meet customer demand and increase profits
passion for working with and cooking seafood items
participate in or lead special events and holidays, such as Seafood Roadshows, the Holiday Food and Wine Show, etc.
ensure compliance with safety and sanitation standards mandated by government regulations
maintain and clean all seafood equipment
maintain timely email, phone, and in-person communication with vendors, customers, and co-workers
participate in meetings with vendors and department managers
expanded deli production duties as assigned