Seadog Ticket Booth Supervisor - City Cruise Chicago

Hornblower Group is a global leader in travel experiences and transportation services with a rich history spanning over 100 years. The company has developed a diverse portfolio of international offerings that include water- and land-based experiences, ferry services, and various transportation solutions. Hornblower Group operates through different divisions such as City Experiences and the Ferry and Transportation Division. City Experiences is the premier experience arm of Hornblower Group, delivering exceptional dining and sightseeing cruises along with walking and food tours through its well-known brands City Cruises, Walks, and Devour. The Ferry and Transportation Division includes City Ferry, which is the largest private operator of high-speed passenger and vehicle ferries in the United States. This division handles significant passenger volumes with over 10 million riders annually across services like NYC Ferry, Puerto Rico Ferry, and several regional ferry systems.

Additionally, the Hornblower Group portfolio features several key subsidiaries that enhance its operational scope. Hornblower Marine delivers vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut. Seaward Services, Inc. is a full-service shipping, waterfront logistics, and management company specializing in government and commercial vessel operation and maintenance. Moreover, Anchor Operating System, LLC, an independent subsidiary of Hornblower Group, provides reservation, ticketing, and website integration technologies vital for transportation, tourism, and entertainment industries. Headquartered in Orlando, Florida, Hornblower Group also maintains corporate offices across major US cities such as San Francisco, Boston, Chicago, New York, and internationally in London, Dublin, and Ontario, Canada. Today, Hornblower Group’s expansive operations reach over 50 US cities, more than 10 countries, serving over 20 million guests annually. For more information, visit hornblowercorp.com.

The Ticket Booth Supervisor role is a pivotal position within Hornblower Group, responsible for overseeing the daily operations of ticket booths at various ferry and experience locations. This supervisory role requires managing ticket booth personnel and ensuring that all customer interactions lead to high satisfaction and increased sales. The Ticket Booth Supervisor will be hands-on in leading Pier Sales Agents, troubleshooting operational challenges, and providing training to staff when needed. Emphasizing accuracy in handling reservations and impeccable cash management is crucial to maintaining financial integrity and efficient booth operations.

This position also demands excellent leadership qualities underpinned by the company's core value of RESPECT. Responsibilities include maintaining sales and accounting documentation for daily closeouts, ensuring food preparation areas comply with health and safety regulations, supporting guest service excellence, and promptly resolving guest issues to enhance overall experience. The supervisor is expected to foster maximum revenue generation through efficient transaction handling while monitoring product availability. Greeting every guest warmly, answering queries expertly, and ensuring a professional appearance and demeanor are essential aspects of this role. The Ticket Booth Supervisor must be flexible to work scheduled shifts, participate actively in meetings and training sessions, and reliably execute any additional duties assigned to uphold operational standards and customer satisfaction.