Job Overview
Employment Type
Temporary
Full-time
Part-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
flexible schedule
Career development opportunities
team member benefits
Job Description
Herschend Enterprises is a prominent family-held themed attractions company with a remarkable history spanning 75 years. Founded when the Herschend family uncovered wonders deep inside an Ozark Mountain cave, the company has grown to become the largest family-owned entity in its industry. Today, Herschend manages 49 leading attractions and immersive experiences that captivate audiences across the globe. This diverse portfolio includes a variety of entertainment venues and parks, all unified by a core mission: Bringing Families Closer Together by Creating Memories Worth Repeating. The company is deeply committed to its values, emphasizing Heartspitality, a unique blend of heartfelt care and exceptional hospitality, which its passionate hosts deliver through daily acts of love and service.
Herschend is also dedicated to fostering an inclusive work environment where every host, guest, and partner feels welcomed, valued, and respected. As an equal-opportunity employer, it upholds principles of equality, respect, and professionalism in all interactions.
Currently, Herschend Enterprises is seeking a Food & Beverage Supervisor to join the team at Sea Life Park. This supervisory role offers an excellent opportunity for experienced restaurant professionals to develop their leadership skills while contributing to the memorable experiences of park guests. The Food & Beverage Supervisor will be responsible for overseeing the operations of the restaurant team and any other assigned departments, ensuring that all activities align with the park's core values and company standards.
The position is dynamic and multifaceted, requiring the individual to lead by example, mentor team members, and maintain high standards of customer service, cleanliness, safety, and operational efficiency. The supervisor will actively engage in hiring, orientation, training, performance coaching, scheduling, and timekeeping, fostering a collaborative and motivated team environment. Additionally, the role involves ensuring compliance with state and local health regulations, ServSafe guidelines, and company policies to create a safe and inviting dining atmosphere.
The Food & Beverage Supervisor must be adaptable, capable of stepping in to perform various restaurant duties including food preparation, dining, bar, or banquet service when necessary. The role demands excellent communication skills, problem-solving abilities, and a strong customer service orientation. The supervisor will also handle POS systems, assist with quality control, monitor equipment safety, and respond professionally to emergencies. This position requires a flexible work schedule including nights, weekends, and holidays, and the willingness to work in various indoor and outdoor park settings.
Sea Life Park offers an engaging work environment where employees enjoy interacting with guests, gaining valuable experience, and contributing to a fun and welcoming atmosphere. The benefits and career development opportunities make this an appealing position for those seeking to grow within the themed attractions and hospitality industry.
Herschend is also dedicated to fostering an inclusive work environment where every host, guest, and partner feels welcomed, valued, and respected. As an equal-opportunity employer, it upholds principles of equality, respect, and professionalism in all interactions.
Currently, Herschend Enterprises is seeking a Food & Beverage Supervisor to join the team at Sea Life Park. This supervisory role offers an excellent opportunity for experienced restaurant professionals to develop their leadership skills while contributing to the memorable experiences of park guests. The Food & Beverage Supervisor will be responsible for overseeing the operations of the restaurant team and any other assigned departments, ensuring that all activities align with the park's core values and company standards.
The position is dynamic and multifaceted, requiring the individual to lead by example, mentor team members, and maintain high standards of customer service, cleanliness, safety, and operational efficiency. The supervisor will actively engage in hiring, orientation, training, performance coaching, scheduling, and timekeeping, fostering a collaborative and motivated team environment. Additionally, the role involves ensuring compliance with state and local health regulations, ServSafe guidelines, and company policies to create a safe and inviting dining atmosphere.
The Food & Beverage Supervisor must be adaptable, capable of stepping in to perform various restaurant duties including food preparation, dining, bar, or banquet service when necessary. The role demands excellent communication skills, problem-solving abilities, and a strong customer service orientation. The supervisor will also handle POS systems, assist with quality control, monitor equipment safety, and respond professionally to emergencies. This position requires a flexible work schedule including nights, weekends, and holidays, and the willingness to work in various indoor and outdoor park settings.
Sea Life Park offers an engaging work environment where employees enjoy interacting with guests, gaining valuable experience, and contributing to a fun and welcoming atmosphere. The benefits and career development opportunities make this an appealing position for those seeking to grow within the themed attractions and hospitality industry.
Job Requirements
- Must be at least 18 years of age to comply with Hawaii Child Labor Laws
- ability to work flexible schedule including evenings, weekends, and holidays
- must have negative TB test results within the last 2 years
- reliable transportation to and from scheduled shifts
- ability to comply with all uniform policies
- ability to handle high-pressure situations and meet deadlines
- ability to interact with guests in a warm, friendly, and professional manner
- must be able to communicate directly with guests when leadership is not present
- strong written and verbal communication skills
- ability to stand and walk for majority of the workday
- ability to occasionally stoop, twist, kneel, bend, squat or reach above shoulders
- ability to withstand heat and humidity
- ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more
- ability to follow all safety, food preparation, and serving regulations
- willingness to work indoors and outdoors under variable weather conditions
- ability to handle exposure to oils, chemicals, detergents, and cleaners
- ability to handle repetitive motion and high noise environment
Job Qualifications
- No education requirements for this position
- 1-2 years of previous work experience in a restaurant setting
- 1+ years of previous supervisory experience preferred
- ability to read, write, and speak fluent English
- bilingual language skills such as Spanish are a plus
- knowledge of POS systems and PCI compliance is a plus
- strong written and verbal communication skills
- exceptional customer service skills
- ability to resolve issues in a positive and professional manner
- safety-oriented mindset
- strong attention to detail and problem-solving abilities
- ability to follow directions and multitask
- ability to work independently and as part of a team
Job Duties
- Supervise the daily operations of the restaurant team and any other assigned departments
- lead by example, attitude, and as a representation of Sea Life Park’s core values
- act as an approachable mentor and coach to all assigned team members
- ensure professional staff appearance and uniform compliance
- become knowledgeable of all restaurant positions and step in to perform duties when needed
- participate in hiring, orientation, training, performance coaching, and discipline
- assist with team scheduling and timekeeping activities
- deliver exceptional customer service by listening attentively and responding promptly to guest requests and complaints
- ensure enforcement and compliance of all company, state, and local policies and procedures
- maintain cleanliness, sanitation, and safety of the restaurant
- strictly abide by ServSafe standards and regulatory requirements
- utilize all point of sales (POS) systems accurately
- document restaurant activities and provide reports to management
- assist in quality control to maintain proper standards
- motivate and instill customer service excellence in team members
- inspect furniture, fixtures, and equipment for safety and functionality
- escalate safety, hygiene, or maintenance issues promptly
- respond calmly to emergency situations
- properly handle, label, stock, and store products including alcohol and chemicals
- assist with catering and banquet events
- perform other duties as assigned by leadership
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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