Scheduling Specialist Concierge - Day Shift

Trenton, NJ, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Flexible

Day Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

mental health support

Paid Time Off

403B retirement plan

Education Assistance

Job Description

St. Mary Medical Center is a premier healthcare institution located on a sprawling 53-acre campus, dedicated to delivering exceptional care with compassion and respect. Boasting a team of more than 700 physicians, nearly 3,000 colleagues, and 1,100 volunteers, this state-of-the-art medical center serves the health needs of the Bucks County community and the broader Trinity Health Mid-Atlantic region. Recognized for attracting top medical professionals and implementing the latest advancements in medical technology and procedures, St. Mary Medical Center is committed to improving the health outcomes of approximately 630,000 residents in the area. The facility’s extensive resources and patient-centered approach create a nurturing environment focused on quality care and innovation.

The Scheduling Specialist Concierge role at St. Mary Medical Center offers a full-time position requiring approximately 40 hours per week, typically scheduled during day shifts from Monday to Friday, 7:30 a.m. to 4 p.m., with flexibility to accommodate community events or business needs. This position plays a critical role in the patient care continuum by acting as the primary voice of Trinity Health MidAtlantic for concierge and access requests, ensuring a seamless and positive experience for patients. The specialist manages high-priority referrals and performs comprehensive patient access functions such as scheduling appointments, patient registration, insurance verification, and resolving escalated billing issues.

This dynamic role requires coordinating multiple clinical services in the correct sequence, effectively communicating with patients and physician offices regarding test preparations, insurance requirements, authorizations, and financial responsibilities. Collaboration across various departments is essential to optimize resources while balancing physician preferences and patient needs. The Scheduling Specialist Concierge also addresses complex scheduling challenges, including STAT appointments, approvals, block times, and study selections, ensuring smooth care delivery.

Additionally, the specialist is expected to actively engage in process improvement initiatives to enhance care delivery systems, maintain consistent decision-making standards, and provide excellent patient service. The position requires a local candidate willing to commute within the Mid-Atlantic region of Trinity Health, traveling between facilities like St. Mary Medical Center, NAC, and other community events. This role offers the opportunity to be part of a mission-driven team deeply committed to fostering a healing and safe environment for patients and staff alike, aligning with the core values of Trinity Health.

Job Requirements

high school diploma or equivalent
two to five years experience in scheduling financial clearance or patient access
must be proficient in the use of patient registration and patient accounting systems and related software
national certification in HFMA CRCR or NAHAM CHAA required within one year of hire
must be local and willing to commute within the Trinity Health Mid-Atlantic region
ability to travel between sites such as SMMC NAC community events etc

Job Qualifications

high school diploma or equivalent
two to five years experience in area of expertise such as scheduling financial clearance or patient access
national certification in HFMA CRCR or NAHAM CHAA required within one year of hire
proficiency in the use of patient registration patient accounting systems and related software systems
associates degree preferred
comprehensive knowledge of scheduling with mastery in at least three or more modalities insurance verification processes with three years scheduling experience in an acute care setting
experience in complex facility based ancillary testing across multiple facilities or states
strong knowledge of third party and government payer billing and reimbursement guidelines as well as department performance standards policies and procedures

Job Duties

serve as the primary voice of Trinity Health MidAtlantic for concierge and access requests ensuring positive patient interactions and managing high-priority referrals
perform patient access functions including scheduling registration insurance verification and resolution of escalated billing issues
coordinate multiple clinical services in proper sequence communicate test preparations insurance requirements authorizations and financial responsibilities to patients and physician offices
collaborate across departments to optimize resources while accommodating physician preferences and patient needs
resolve complex scheduling matters such as STAT appointments approvals block times and study selections
actively participate in process improvement initiatives to enhance care delivery systems and maintain consistent decision-making standards