Scheduling Coordinator

Worcester, MA, USA|Remote

Job Overview

Employment Type

Full-time

Work Schedule

Fixed Shifts

Benefits

Supportive team environment

Impactful role

dynamic work environment

Job Description

All State Flagging is a leading traffic control company operating throughout New England, specifically servicing Massachusetts, Connecticut, Rhode Island, New Hampshire, and Vermont. The company specializes in providing certified flaggers and traffic control services designed to keep utility workers, construction crews, and the traveling public safe. With a strong focus on safety, efficiency, and reliability, All State Flagging has built a reputation for ensuring that the right personnel are positioned precisely where they need to be for each project. Their team supports a variety of work zones that require expert traffic management, helping to maintain smooth operations amidst complex logistical challenges. As a company dedicated to safety and professionalism, All State Flagging offers a dynamic work environment that values collaboration, problem-solving, and dedication to public safety.

The Scheduling Coordinator role at All State Flagging is a critical position during the evening shift, from 3:00 PM to 11:00 PM. This role is perfect for a highly organized and dependable individual who thrives in a fast-paced environment and excels in managing multiple priorities under pressure. The Scheduling Coordinator will be instrumental in ensuring that certified flaggers are properly assigned to various utility, roadway, and construction projects across New England. This involves direct communication and coordination with contractors, utility companies, and field employees to maintain accurate staffing levels and meet all scheduling requests. The candidate must be adept at handling incoming calls, emails, and last-minute changes or emergency staffing needs with professionalism and efficiency. Alongside maintaining detailed scheduling records and updating scheduling software, the role requires close collaboration with daytime scheduling teams to ensure smooth shift transitions. This is an exciting opportunity for someone looking to make an immediate impact in a vital operational role while being part of a supportive and collaborative team dedicated to public safety and efficient project execution.

Job Requirements

Minimum 3-5 years of scheduling, dispatching, logistics, or related experience
Strong verbal and written communication skills
Excellent organizational and time management abilities
Comfortable making decisions independently
Proficient with Microsoft Office (Outlook, Excel, and Teams)
Ability to learn scheduling software and adapt to new technology
Fluent in English
Ability to work efficiently while managing multiple phone calls, emails, and scheduling requests simultaneously

Job Qualifications

Minimum 3-5 years of scheduling, dispatching, logistics, or related experience
Strong verbal and written communication skills
Excellent organizational and time management abilities
Comfortable making decisions independently
Proficient with Microsoft Office (Outlook, Excel, and Teams)
Ability to learn scheduling software and adapt to new technology
Fluent in English
Ability to work efficiently while managing multiple phone calls, emails, and scheduling requests simultaneously

Job Duties

Answering incoming calls, emails, and scheduling requests from customers
Scheduling and dispatching certified flaggers to job sites across New England
Coordinating last-minute callouts, schedule changes, and emergency staffing requests
Communicating with field employees regarding assignments, shift confirmations, and schedule updates
Monitoring staffing levels to ensure all customer requests are filled efficiently
Maintaining accurate scheduling records and updating scheduling software
Working closely with the daytime scheduling team to ensure seamless shift handoffs
Providing outstanding customer service while balancing multiple priorities in a fast-paced environment