
Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $16.25 - $23.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
competitive salary
Professional development opportunities
Employee Discounts
Paid Time Off
Health Insurance
retirement savings plan
friendly work environment
Job Description
Sazerac Company is a venerable American family-owned business with nearly 400 years of heritage and a strong presence both in the United States and globally. Renowned for its commitment to quality and tradition, Sazerac has consistently achieved double-digit growth since the early 2000s. The company specializes in producing and marketing some of the most prestigious bourbons and whiskeys globally, including legendary brands such as Buffalo Trace, Pappy Van Winkle, Eagle Rare, Blanton's, Traveller, and Sazerac Rye. In addition to these iconic bourbons and whiskeys, Sazerac owns a diverse portfolio of popular spirits brands such as Fireball, Svedka, Wheatley, BuzzBallz, Southern Comfort, Seagram's V.O., Myers's, Goldschlager, Parrot Bay, 99 Brand, and Platinum Vodka.
Sazerac is recognized not only for its impressive product line but also for its award-winning corporate culture and historic distilleries. The Louisville office of Sazerac has been honored multiple times as one of the "Best Places to Work in Kentucky," while its Buffalo Trace Distillery has earned the reputation as the "world's most award-winning distillery," a testament to the craftsmanship and dedication cultivated over more than two centuries. Sazerac offers opportunities for growth at every level, welcoming recent graduates and seasoned professionals alike, providing competitive salaries, comprehensive benefits, and an exciting career path within the entrepreneurial spirits industry.
The Sazerac House, located at the vibrant corner of Canal Street and Magazine Street in New Orleans and near the original Sazerac Coffee House, represents an extraordinary destination celebrating the spirited heritage of New Orleans. It offers immersive experiences that trace the rich history and culture of spirits in the city, highlighting Sazerac’s brands that connect the past with today.
Within this dynamic environment, the part-time Experience Ambassador plays a crucial role in shaping visitors’ experiences. This position demands creating a welcoming, entertaining, and educational atmosphere for all guests. The Experience Ambassador must deliver exceptional customer service, acting as a knowledgeable advocate for the featured brands and the overall spirited experience offered by the Sazerac House. Responsibilities include welcoming visitors with warmth, providing detailed product and event information, answering questions with enthusiasm, and ensuring the smooth operation of sampling stations.
This role is ideal for individuals passionate about spirits and storytelling, who thrive in interactive environments and enjoy engaging with the public. The Experience Ambassador also collaborates with management to enhance tours, manage inventory effectively, and maintain safety and quality standards. They contribute to fostering a community presence for the Sazerac House through active participation in local outreach and VIP programs. This position offers an excellent opportunity for personal growth, with ongoing professional development encouraged to refine skills and competencies. Join Sazerac to become a part of an iconic brand and help craft unforgettable moments at one of New Orleans’ most beloved cultural landmarks.
Sazerac is recognized not only for its impressive product line but also for its award-winning corporate culture and historic distilleries. The Louisville office of Sazerac has been honored multiple times as one of the "Best Places to Work in Kentucky," while its Buffalo Trace Distillery has earned the reputation as the "world's most award-winning distillery," a testament to the craftsmanship and dedication cultivated over more than two centuries. Sazerac offers opportunities for growth at every level, welcoming recent graduates and seasoned professionals alike, providing competitive salaries, comprehensive benefits, and an exciting career path within the entrepreneurial spirits industry.
The Sazerac House, located at the vibrant corner of Canal Street and Magazine Street in New Orleans and near the original Sazerac Coffee House, represents an extraordinary destination celebrating the spirited heritage of New Orleans. It offers immersive experiences that trace the rich history and culture of spirits in the city, highlighting Sazerac’s brands that connect the past with today.
Within this dynamic environment, the part-time Experience Ambassador plays a crucial role in shaping visitors’ experiences. This position demands creating a welcoming, entertaining, and educational atmosphere for all guests. The Experience Ambassador must deliver exceptional customer service, acting as a knowledgeable advocate for the featured brands and the overall spirited experience offered by the Sazerac House. Responsibilities include welcoming visitors with warmth, providing detailed product and event information, answering questions with enthusiasm, and ensuring the smooth operation of sampling stations.
This role is ideal for individuals passionate about spirits and storytelling, who thrive in interactive environments and enjoy engaging with the public. The Experience Ambassador also collaborates with management to enhance tours, manage inventory effectively, and maintain safety and quality standards. They contribute to fostering a community presence for the Sazerac House through active participation in local outreach and VIP programs. This position offers an excellent opportunity for personal growth, with ongoing professional development encouraged to refine skills and competencies. Join Sazerac to become a part of an iconic brand and help craft unforgettable moments at one of New Orleans’ most beloved cultural landmarks.
Job Requirements
- High school diploma or GED equivalent
- minimum 2 years relevant experience as bartender, educator, tour guide, restaurant front of house, docent, historian, concierge, alcohol production, marketing, brand ambassador, or public relations
- ability and willingness to work non-traditional hours including nights and weekends
- ability to handle multiple tasks at one time
- ability to project a professional and approachable image
- at least 21 years of age
- excellent oral and written communication skills
Job Qualifications
- High school diploma or GED equivalent
- minimum 2 years relevant experience as bartender, educator, tour guide, restaurant front of house, docent, historian, concierge, alcohol production, marketing, brand ambassador, or public relations
- ability and willingness to work non-traditional hours including nights and weekends
- excellent oral and written communication skills
- ability to handle multiple tasks effectively
- professional and approachable image
- at least 21 years of age
- bachelor's degree preferred
- 2 years wine and spirits or hospitality industry experience preferred
- 1 year experience dealing with VIP guests preferred
Job Duties
- Ensure exceptional customer service is provided to all visitors
- create a welcoming atmosphere
- assist visitors attentively
- follow up on visitor inquiries
- anticipate visitor needs
- thank visitors and encourage return visits
- be knowledgeable about featured products, gift shop merchandise, and special events
- make suggestions to management to enhance tours and sales opportunities
- anticipate traffic flow and maintain sampling tool inventory
- provide information and entertainment to create positive visitor experiences
- strive for improvements in tours and sampling stations
- advocate for the Sazerac House in the community
- ensure adherence to safety, food safety, quality, and environmental policies
- monitor exhibit floor crowd flow and ensure visitor safety
- maintain stocked and organized sampling stations
- process supply and liquor orders daily
- assist in training new ambassadors and associates
- keep storage areas clean and stocked
- recommend merchandise based on visitor feedback
- develop personal development plan with management
- collaborate with team to generate revenue and positive visitor experiences
- monitor inventory and reorder as necessary
- participate in VIP and group visitor programs
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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