Saturday and Sunday Concierge: IL

Grand Prairie, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Benefits

Competitive wages

Early access to earned wages

flexible scheduling options

Paid Time Off

Holidays

comprehensive benefits

401(k) with employer match

Paid training

Opportunities for growth and advancement

Employee assistance program

Job Description

Discovery Management Group is a leading senior living organization devoted to delivering purpose-driven and people-centered care. Operating across the United States, Discovery Management Group manages and enhances senior living communities with a focus on operational excellence, personalized lifestyles, and culture-driven leadership. With more than 15,000 units nationwide and ongoing growth, the organization serves residents and families by ensuring high-quality living environments and support services. The company is part of one of the largest senior living families in the U.S., and its communities have been recognized with Great Place to Work certifications from 2022 through 2027, highlighting its positive workplace culture and commitment to team member satisfaction. Discovery Management Group believes that purpose guides their work, culture energizes their success, and growth shapes their future. They invest substantially in learning and development opportunities, supporting their team members' professional growth and providing tools necessary to build meaningful and rewarding careers. The organization values teamwork, integrity, performance, accountability, compassion, hard work, and creativity, which form the pillars of excellence driving innovation and success. As a Concierge within one of Discovery Management Group’s communities, you will play a vital role in enhancing the lives of senior residents. Your primary responsibility will be to create a welcoming atmosphere by serving as the first point of contact for residents, families, guests, and team members. You will facilitate smooth daily operations by managing communications and supporting resident services while maintaining a professional and organized front desk environment. This position offers an opportunity to foster meaningful connections and contribute to a warm, community-oriented atmosphere. The Concierge role is essential to ensuring a positive and seamless experience for all who enter the community. Serving as a liaison between residents and various departments, you will coordinate appointments, support marketing initiatives, and maintain important records. By delivering courteous and efficient service, you will support the community’s mission of providing exceptional senior living experiences. Discovery Management Group offers flexible work schedules with full-time, part-time, and PRN status available, depending on the community’s needs. The company provides competitive pay rates that reflect the essential nature of the Concierge role within its communities. Besides the opportunity to work in a nationally recognized and award-winning workplace, team members enjoy comprehensive benefits, including health, dental, vision, life, and disability insurance, 401(k) with employer match, paid time off, paid holidays for full-time employees, early access to earned wages, and opportunities for career advancement. The company is an equal opportunity employer committed to diversity and inclusion, maintaining a safe and supportive work environment across all locations. Join Discovery Management Group and discover your purpose by making a difference in the lives of seniors while building a fulfilling career in senior living.

Job Requirements

High school diploma or GED preferred
one to three years of customer service, reception, or administrative experience preferred
strong communication skills
organizational skills
interpersonal skills
professional demeanor
ability to multitask in a fast-paced environment
basic computer literacy
ability to maintain confidentiality

Job Qualifications

High school diploma or GED preferred
one to three years of customer service, reception, or administrative experience preferred
strong communication, organization, and interpersonal skills
professional demeanor with the ability to multitask in a fast-paced environment
basic computer skills and comfort using phones, email, and office systems
ability to maintain confidentiality and represent the community positively

Job Duties

Perform telephone answering and reception duties, managing internal and external calls professionally and courteously
take accurate, detailed messages and ensure timely communication to the appropriate recipient
greet residents, families, and visitors warmly
respond to inquiries and provide directions as needed
collate brochures and support marketing materials as requested
prepare meal tickets for team members and family members
tally meal count sheets for Dining Services
maintain and update resident phone lists, rosters, move-in and move-out registers, guest logs, and sign-in sheets
coordinate and manage resident and family appointments including transportation, salon services, and other community resources
keep the front desk and entry areas clean, organized, and welcoming at all times
sort, organize, and distribute mail to residents, the Executive Director, and department coordinators
maintain resident forms related to miscellaneous credits
follow all company personnel policies, operating procedures, and confidentiality requirements
perform other duties as assigned