SATCOM Training and Documentation Lead (Technical Writer)

Trace Systems Inc. is a dedicated provider of enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud, and virtualization solutions primarily serving the United States Department of Defense and other federal agencies. Established with a mission to support and defend national security interests both domestically and abroad, Trace Systems has built a reputation for delivering innovative and reliable technical services tailored to meet the complex requirements of government operations. The company emphasizes fostering a dynamic and inclusive culture where professionals can thrive, grow their expertise, and contribute impactful solutions in support of critical missions. Their commitment to excellence is demonstrated through adherence to stringent standards such as ISO compliance, ensuring their systems and services meet rigorous quality and performance benchmarks. Located in Colorado Springs, Colorado, a hub for defense and aerospace organizations, Trace Systems offers a collaborative onsite work environment that supports hands-on technical expertise and engagement with key industry partners.

The role of Satcom Training and Documentation Lead (Technical Writer) at Trace Systems is a pivotal position responsible for delivering comprehensive training and maintaining precise documentation for a deployable tactical communications program. This role requires a highly skilled individual to develop, author, and deliver training programs to military operators and government personnel on diverse communications technology including SATCOM terminals, tactical radios, baseband networking equipment, encryption systems, and deployable communications suites such as Emergency Response Terminals, Mobile Command Posts, and Emergency Response Vehicles. The Training Lead ensures that all training materials and documentation, including Standard Operating Procedures (SOPs), student handbooks, quick reference cards, and instructor guides, remain current and reflect system modifications and technological refreshes.

Focused on maintaining the highest quality of training delivery, this role involves hands-on instruction during field exercises, annual maintenance visits, and emergency deployments, providing essential on-site support. The individual oversees training completion tracking and operator certification verification to ensure personnel are fully qualified to operate program systems. Additionally, the position entails managing version control and review cycles for technical publications, supporting preventative maintenance and software patch plans, and coordinating with system engineers and logistics teams to keep documentation aligned with actual configurations.

This full-time onsite position in Colorado Springs offers a salary range between $75,000 and $85,000 annually, reflecting Trace Systems' commitment to competitive compensation based on experience and performance within the defined scale. Beyond salary, employees benefit from a comprehensive package that includes health insurance coverage, flexible spending accounts, wellness programs, life and disability insurance, retirement savings plans, company holidays, and paid time off. This role is critical for ensuring that vital communication systems remain operational, thoroughly supported, and effectively utilized by personnel in demanding operational environments. Candidates must possess an active government Secret clearance and be U.S. citizens, reflecting the sensitive nature of the work and compliance with contract requirements. Overall, the Satcom Training and Documentation Lead role offers an exciting opportunity to contribute expertise and enhance mission readiness through excellence in training and technical documentation within a leading defense contractor environment.