Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
flexible scheduling
Job Description
Pacific Hospitality Group is a family-focused hospitality company dedicated to long-term growth and sustainable value creation. As an owner/operator organization, Pacific Hospitality Group emphasizes a hands-on approach to managing its portfolio of properties, which allows the company to deliver memorable experiences to guests while offering meaningful opportunities for team members. With a strong commitment to integrity, compliance, and principled entrepreneurship, the company fosters an environment where employees feel respected, fulfilled, and valued. The organization is guided by its core values including customer focus, humility, respect, and continuous change, all of which underpin its vision to enrich people’s lives, contribute to communities, and honor God in all their endeavors. This full-time position offers individuals the chance to join a team that prioritizes sustainable growth and long-term career development within the hospitality industry.
The role of the Restaurant Host/Hostess is pivotal to the guest experience as the primary point of contact for visitors upon arrival. This position is responsible for creating a welcoming atmosphere, managing seating arrangements efficiently, and ensuring smooth operations throughout service periods. The Restaurant Host/Hostess must demonstrate professionalism, excellent interpersonal communication, and a positive attitude while managing reservation systems and assisting with guest inquiries. This role also involves coordinating with restaurant staff, managing waitlists, and maintaining order at the host stand and lobby areas. The ideal candidate will be able to multitask effectively in a fast-paced hospitality environment, maintain composure during peak times, and contribute to the establishment’s overall customer service excellence. This position requires flexibility to work evenings, weekends, and holidays to meet the needs of a busy dining operation. Candidates with basic computer skills, experience with reservation or point-of-sale systems, and strong organizational abilities are preferred. Physical demands include standing and walking for extended periods, moving throughout the restaurant, and occasional lifting of up to 20 pounds. This role offers an excellent opportunity for individuals seeking growth and experience in the hospitality industry with a respected and growing company that values teamwork and guest satisfaction.
The role of the Restaurant Host/Hostess is pivotal to the guest experience as the primary point of contact for visitors upon arrival. This position is responsible for creating a welcoming atmosphere, managing seating arrangements efficiently, and ensuring smooth operations throughout service periods. The Restaurant Host/Hostess must demonstrate professionalism, excellent interpersonal communication, and a positive attitude while managing reservation systems and assisting with guest inquiries. This role also involves coordinating with restaurant staff, managing waitlists, and maintaining order at the host stand and lobby areas. The ideal candidate will be able to multitask effectively in a fast-paced hospitality environment, maintain composure during peak times, and contribute to the establishment’s overall customer service excellence. This position requires flexibility to work evenings, weekends, and holidays to meet the needs of a busy dining operation. Candidates with basic computer skills, experience with reservation or point-of-sale systems, and strong organizational abilities are preferred. Physical demands include standing and walking for extended periods, moving throughout the restaurant, and occasional lifting of up to 20 pounds. This role offers an excellent opportunity for individuals seeking growth and experience in the hospitality industry with a respected and growing company that values teamwork and guest satisfaction.
Job Requirements
- High school diploma or equivalent preferred
- excellent communication and interpersonal skills
- professional appearance and positive attitude
- strong organizational and multitasking abilities
- basic computer skills and experience with reservation or POS systems preferred
- ability to remain calm and courteous during busy service periods
- ability to work flexible schedules including evenings, weekends, and holidays
- ability to stand and walk for extended periods
- ability to move throughout the restaurant frequently
- occasional lifting of up to 20 pounds
- ability to work in a fast-paced hospitality environment
Job Qualifications
- High school diploma or equivalent preferred
- excellent communication and interpersonal skills
- professional appearance and positive attitude
- strong organizational and multitasking abilities
- basic computer skills and experience with reservation or POS systems preferred
- ability to remain calm and courteous during busy service periods
- ability to work flexible schedules, including evenings, weekends, and holidays
Job Duties
- Greet all guests promptly with a friendly, professional, and welcoming demeanor
- manage reservations, waitlists, and walk-in guests efficiently
- escort guests to tables and provide menus
- communicate estimated wait times accurately and professionally
- thank guests upon departure and invite them to return
- respond to guest inquiries regarding restaurant services, menu offerings, and hotel amenities when applicable
- assist with guest concerns and notify management of any service issues
- coordinate seating assignments to maximize guest satisfaction and operational efficiency
- monitor dining room activity and table availability
- maintain accurate reservation and waitlist records
- communicate effectively with servers, managers, and kitchen staff regarding guest flow and special requests
- accommodate guest preferences whenever possible while maintaining balanced server sections
- ensure smooth transitions during peak dining periods
- maintain cleanliness and organization of the host stand, lobby, and entrance areas
- answer restaurant phone calls and assist guests with reservations and inquiries
- manage reservation systems and update guest information accurately
- assist with menu presentation and promotional materials
- support restaurant staff with light administrative or service tasks as needed
- follow all company policies, safety procedures, and service standards
- participate in opening, closing, and side work duties
Job Criteria
Experience
No experience required
Job Location
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