H-E-B Grocery logo

San Marcos 03 (McCarty Ln) True TX BBQ - Order Taker/Runner - Part time

Job Overview

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Compensation

Hourly
Range $17.00 - $1.00
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible scheduling
Training and Development

Job Description

H-E-B is a renowned American supermarket chain offering a variety of grocery items, fresh produce, and an array of ready-to-eat dining options. Known for its strong commitment to customer satisfaction and community involvement, H-E-B operates many stores across Texas and Mexico, providing an inviting and efficient shopping experience. The company emphasizes quality, value, and service, making it a popular destination for grocery shopping and dining alike. The H-E-B Restaurant division aims to create a memorable guest experience through its dedicated team members who provide excellent food and beverage service within the store environment.

The Order Taker/Runner role at H-E-B Restaurant is integral to delivering this high standard of guest experience. This position is centered on providing positive and memorable service by efficiently taking guest orders, preparing drinks, delivering food, and maintaining cleanliness throughout the dining area and patio. The role requires strong interpersonal skills to build relationships with customers, offer detailed product and menu information, and handle transactions accurately. The Order Taker/Runner also supports the team by assisting with catering orders and ensuring compliance with food safety, alcohol sales regulations, and sanitation standards. From managing customer feedback to expertly navigating a fast-paced restaurant setting, this position is designed for individuals who thrive in dynamic, customer-focused environments and who prioritize teamwork and excellent service in every interaction. The job typically requires flexibility to work extended or rotating hours and encourages an energetic, positive approach to juggling multiple tasks simultaneously while maintaining professional warmth and attentiveness.

Job Requirements

  • 18 plus years of age
  • 1 plus years experience in customer service
  • working understanding of nutrition values and ingredients
  • advanced communication, interpersonal, and customer service skills
  • organization and planning skills
  • computer skills
  • reading and writing skills
  • ability to handle guest feedback and resolve problems effectively
  • ability to maintain a smile, even when balancing multiple priorities
  • completion of Alcohol Seller Training / Cash Handling training upon hire
  • ability to function in a fast-paced retail environment
  • ability to work extended hours and or rotating schedules
  • ability to safely maneuver around moving mechanical parts
  • ability to constantly reach at waist, grasp
  • ability to frequently be exposed to fumes or airborne particles, and toxic or caustic materials
  • ability to frequently stand and walk
  • ability to frequently be exposed to wet and cold conditions
  • ability to occasionally reach at overhead, shoulder, knee, floor
  • ability to occasionally bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push/pull with arms, pinch, perform fine motor movements
  • ability to occasionally be exposed to heat, ambient temperatures, and loud noise
  • ability to lift 50 lbs and manage in excess of 50 lbs

Job Qualifications

  • 1 plus years experience in customer service
  • experience in restaurant point of sale (POS) systems preferred
  • working understanding of nutrition values and ingredients
  • advanced communication, interpersonal, and customer service skills
  • organization and planning skills
  • computer skills
  • reading and writing skills
  • ability to handle guest feedback and resolve problems effectively
  • ability to maintain a smile, even when balancing multiple priorities
  • completion of Alcohol Seller Training / Cash Handling training upon hire

Job Duties

  • Builds strong relationships with customers in varying situations
  • Takes orders from customers
  • assists with menu and beverage selections, including alcoholic beverages
  • Provides detailed information on menu items and specials, and beer and wine
  • Serves food, drink, and products to guests
  • Processes cash, check, debit, and credit transactions accurately and quickly
  • Uses suggestive selling techniques and merchandises effectively to meet guest needs and build department sales
  • Interacts positively with customers in person, on the phone, or through technology
  • Assists with catering orders as needed
  • Addresses complaints
  • resolves problems in a way that builds relationships
  • Models teamwork to ensure a great guest experience
  • Prepares, packages, merchandises product
  • Assists in technical areas as needed
  • Ensures compliance with TABC regulations
  • Ensures compliance with department and Store standard operating procedures
  • Buses and cleans tables
  • performs deep clean of dining, ordering, bar areas, as needed
  • Maintains beverage station and bar areas
  • Maintains sanitation in food, beverage prep areas and display cases
  • Properly handles, operates, and maintains equipment
  • Performs other duties as assigned

Job Criteria

Experience

No experience required


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