San Francisco Guest Services Representative

Cooley LLP is a prominent international law firm with a strong presence in major legal markets including San Francisco. Known for its commitment to excellence and integrity, Cooley provides top-tier legal services across a wide spectrum of industries such as technology, life sciences, and venture capital. The firm's collaborative culture and dedication to client service have earned it a distinguished reputation. As a leader in the legal industry, Cooley values diversity, innovation, and professional growth, making it an exceptional place to build a career.

The Guest Services Representative position at Cooley's San Francisco office is a vital role focused on delivering outstanding customer service to all clients, guests, attorneys, and employees. This role functions as a primary point of contact within the office, responsible for managing communications, coordinating visitor access, and ensuring the seamless operation of conference rooms and related services. The position requires a professional who can efficiently handle inquiries, schedule logistics, and maintain a secure environment at reception and other entry points.

Beyond the front desk duties, the Guest Services Representative facilitates meeting assistance, coordinates with vendors, and interfaces closely with the Guest Services Manager, Operations, and Information Services teams. This role is not just about greeting guests but involves proactive problem-solving, critical thinking, and the ability to multitask under pressure. The representative helps maintain daily visitor lists, manages taxi services, and supports administrative activities as needed.

With an expected hourly pay range of $29.00 to $36.00, equating to $60,320 to $74,880 annually for a full 40-hour workweek, this position offers competitive compensation. Additionally, Cooley provides a comprehensive benefits package, including medical, dental, vision, flexible spending accounts, life insurance, paid time off, and generous parental leave. The firm fosters a supportive work environment with a strong emphasis on equity and professional development. Employees receive full orientation on benefits and have access to programs such as backup care and fertility support.

This role is ideal for individuals with prior receptionist or customer service experience, familiarity with making international calls, and proficiency in Microsoft Office and firm-specific applications like iManage. The ability to communicate clearly and professionally, exercise discretion, and manage multiple priorities effectively is essential. The position demands punctuality, a pleasant demeanor, and a team-oriented mindset. Cooley welcomes applications from candidates who demonstrate adaptability, attention to detail, and a commitment to maintaining a secure and welcoming office environment.