
Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $8.75 - $11.50
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
flexible schedule
Job Description
H-E-B is one of the largest and most trusted grocery retailers in the United States, known for its commitment to quality, customer service, and community involvement. Founded in 1905, H-E-B operates hundreds of stores across Texas and Mexico, offering a wide range of grocery products, fresh produce, and prepared foods tailored to meet the diverse needs of its customers. The company prides itself on fostering a strong corporate culture that emphasizes integrity, teamwork, and continuous improvement. With a dedication to innovation, community support, and sustainability, H-E-B has earned a reputation as a preferred employer in the retail food industry, focused on delivering exceptional shopping experiences and quality products to its customers.
The Food Service Representative role at H-E-B is a vital position that ensures the food service department runs smoothly with well-stocked, fresh, and appealing products, delivered while maintaining high standards of food safety and sanitation. This part-time role involves preparing, packaging, and merchandising fresh food products daily, while interacting directly with customers to provide superior service. The representative handles various specialties including bakery, deli, and prepared foods, and must adhere to department and store operating procedures, as well as food safety regulations. The job requires a detail-oriented person who thrives in a fast-paced retail environment and can effectively manage multiple tasks, including customer service, food preparation, display maintenance, and inventory management.
Employees in this role have the opportunity to engage with customers personally, helping them select products, answering questions, and providing recommendations to enhance their shopping experience. The role also involves technical skill sets such as operating slicing and packaging equipment, ordering and inventory processes, and assisting in the preparation of specialty foods. Physical demands include standing, reaching, lifting, and various other movements needed to handle products safely and efficiently, with specific lifting capabilities expected depending on the department.
This position is ideal for individuals passionate about food service, customer interaction, and working in a dynamic team environment. Successful candidates must meet age and education requirements, complete company orientation, and food safety training upon hire. The position offers a foundational experience in retail food service, with opportunities to develop skills in customer service, food safety, and food preparation techniques that are highly valued in the grocery and hospitality industries. Employment is part-time, suitable for those looking to gain or continue experience in retail food service with a reputable and supportive company.
The Food Service Representative role at H-E-B is a vital position that ensures the food service department runs smoothly with well-stocked, fresh, and appealing products, delivered while maintaining high standards of food safety and sanitation. This part-time role involves preparing, packaging, and merchandising fresh food products daily, while interacting directly with customers to provide superior service. The representative handles various specialties including bakery, deli, and prepared foods, and must adhere to department and store operating procedures, as well as food safety regulations. The job requires a detail-oriented person who thrives in a fast-paced retail environment and can effectively manage multiple tasks, including customer service, food preparation, display maintenance, and inventory management.
Employees in this role have the opportunity to engage with customers personally, helping them select products, answering questions, and providing recommendations to enhance their shopping experience. The role also involves technical skill sets such as operating slicing and packaging equipment, ordering and inventory processes, and assisting in the preparation of specialty foods. Physical demands include standing, reaching, lifting, and various other movements needed to handle products safely and efficiently, with specific lifting capabilities expected depending on the department.
This position is ideal for individuals passionate about food service, customer interaction, and working in a dynamic team environment. Successful candidates must meet age and education requirements, complete company orientation, and food safety training upon hire. The position offers a foundational experience in retail food service, with opportunities to develop skills in customer service, food safety, and food preparation techniques that are highly valued in the grocery and hospitality industries. Employment is part-time, suitable for those looking to gain or continue experience in retail food service with a reputable and supportive company.
Job Requirements
- 18 years or older
- HS Diploma or GED or equivalent
- knowledge of computer systems and equipment
- strong customer service skills
- communication and interpersonal skills
- reading and writing skills
- planning and organizing skills
- ability to work in a fast-paced environment
- completion of company orientation upon hire
- food safety and sanitation training upon hire
Job Qualifications
- HS Diploma or GED or equivalent
- knowledge of computer systems and equipment
- strong customer service skills
- communication and interpersonal skills
- reading and writing skills
- planning and organizing skills
- ability to work in a fast-paced environment
- completion of company orientation upon hire
- food safety and sanitation training upon hire
Job Duties
- Provides superior customer service
- takes orders from customers by telephone or in person
- answers customer questions regarding products
- assists them with selections
- prepares, packages, and merchandises fresh product effectively
- slices, packages, labels, rotates, and culls products for poor quality
- assists in technical areas as needed
- uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales
- cleans and sanitizes display cases
- operates and maintains equipment properly
- complies with food safety and sanitation standards
- complies with department and store operating procedures
- records production and shrink to aid in production planning
- takes care of service counter customers
- uses ordering system applications
- uses fresh production planner
- performs inventory management processes
- ensures catering orders are prepared and ready
- performs all sanitation and maintenance tasks for deli slicers
- serves and packages products at customer request
- educates customers on preparation and reheating instructions
- prepackages condiments for prepared food items
- cuts, slices, dices, chops food in preparation for chef
Job Criteria
Experience
No experience required
Job Location
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