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San Antonio 43 (Basse/Broadway) Bakery - Overnight Food Services Spec - Part time

Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Paid holidays
Training and Development

Job Description

H-E-B is a leading supermarket chain renowned for its commitment to quality, customer service, and community engagement. As one of the prominent retailers in the grocery industry, H-E-B offers a variety of fresh food departments, including bakery, deli, prepared foods, and specialty areas such as Tortilleria. The company emphasizes maintaining high standards in food safety, sanitation, and customer experience. Known for creating a positive work environment, H-E-B fosters employee development and offers opportunities for growth while prioritizing team collaboration and operational excellence.

The Food Service Specialist role at H-E-B is integral to sustaining a well-stocked, organized, and visually appealing department that meets customer needs while abiding by all food safety and sanitation standards. This position supports daily operations by preparing, packaging, and merchandising fresh products across various specialty production areas. The Food Service Specialist plays a crucial role in delivering superior customer service, answering questions, assisting with selections, and handling orders both in-person and by telephone. The role may involve specialization in departments like Tortilleria, bakery, deli, or prepared foods, each requiring specific technical skills related to production, equipment operation, and inventory management.

This position demands proficiency in handling more complex equipment, performing tasks such as slicing, labeling, packaging, and product rotation to maintain quality and freshness. The Specialist ensures compliance with H-E-B’s food safety policies and procedures, contributing to a clean, sanitary work environment. Additional responsibilities include supporting technical operations such as baking, frying, decorating (in bakery), managing online e-commerce orders (in deli), or educating customers on product preparation (in prepared foods).

The ideal candidate holds at least a high school diploma or GED, has one or more years of related experience, and possesses strong customer service and communication skills. Familiarity with computer systems and labeling equipment is important to execute daily tasks efficiently. This role also requires completing food safety and equipment operation training to uphold rigorous safety standards. The work environment is dynamic, fast-paced, and requires physical stamina to handle duties such as standing, walking, lifting, reaching, and bending. The ability to work independently with minimal supervision while contributing to a team atmosphere is essential.

H-E-B encourages a culture of excellence and continuous learning, making the Food Service Specialist position a valuable opportunity for those passionate about food service, quality, and customer satisfaction. Whether supporting a bustling bakery, deli, prepared foods section, or specialty areas, the Food Service Specialist helps H-E-B deliver exceptional grocery shopping experiences to its customers every day.

Job Requirements

  • Must be at least 18 years old
  • ability to function in a fast-paced retail environment
  • capacity to perform detailed and precise tasks
  • capability to work independently with minimal supervision
  • knowledge and completion of food safety protocols
  • physical ability to stand, walk, reach, bend, and lift up to 55 pounds depending on department
  • comfortable working in various temperature and noise conditions
  • willingness to adhere to company policies on safe lifting techniques
  • availability to perform related job duties as assigned
  • ability to work as part of a team and communicate effectively

Job Qualifications

  • High school diploma or GED or equivalent
  • one or more years of experience in food service or retail
  • knowledge of computer systems and equipment such as PC, symbol, scales, and label machines
  • strong customer service skills
  • effective communication and interpersonal skills
  • reading and writing proficiency
  • planning and organizing skills
  • completion of food safety and sanitation training
  • training on equipment operation, cleaning, and maintenance

Job Duties

  • Provide superior customer service
  • take orders from customers by telephone or in person
  • answer customer questions regarding products and assist with selections
  • prepare, package, and merchandise fresh product effectively
  • inspect products for quality
  • slice, package, label, rotate, and cull products for poor quality
  • assist in technical areas such as equipment operation, set-up and clean-up
  • use advanced selling techniques to build department sales
  • clean and sanitize display cases and equipment
  • comply with all food safety and sanitation standards
  • assist in inventory management and product planning
  • manage e-commerce orders and catering preparations as applicable
  • provide product demos and educate customers on products
  • ensure timely service at counters and maintain product quality
  • perform department-specific duties such as baking and decorating in bakery
  • operate deli slicers and manage fresh production planners in deli
  • serve and package prepared foods and educate customers on reheating instructions in prepared foods

Job Criteria

Experience

Mid Level (3-7 years)


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