Salon Guest Services Representative

Kenneth's Salon + Spas is a renowned beauty establishment located in Hilliard that has earned the distinction of being recognized as one of the Best Places to Work for nine consecutive years. This thriving salon and spa centers its values around creating an exceptional experience for each guest, ensuring that everyone who walks through its doors feels not only beautiful but also cared for. The company prides itself on fostering a team environment where beauty, care, and growth come first, making it an ideal workplace for professionals passionate about the beauty industry and guest services. As a modern salon and spa, Kenneth's Salon + Spas offers a range of luxury services aimed at enhancing the confidence and well-being of its customers, supported by a highly trained and dedicated team.

The role on offer is for a Guest Services Associate, a position vital to maintaining the smooth operation and welcoming atmosphere of the salon and spa. This role is a full-time opportunity, offering 30 to 40 hours per week at a competitive wage of $15.00 per hour. The Guest Services Associate acts as the first and last point of contact for guests, playing an essential role in shaping the luxury experience that Kenneth's Salon + Spas is known for. Responsibilities include managing appointments, responding to customer inquiries through various communication channels, and providing top-tier customer service. Candidates who thrive in fast-paced environments, are organized, detail-oriented, and genuinely enjoy helping people will excel in this position.

The work schedule requires flexibility, including weekdays and up to three Saturdays per month between the hours of 7:30 AM and 6:00 PM. This flexible scheduling underscores the company's commitment to accommodating guest needs at optimal times, ensuring maximum convenience and satisfaction. The role also demands proficiency in computer skills, multitasking abilities, and excellent problem-solving capabilities to handle the diverse needs and inquiries of guests effectively. Additionally, the Guest Services Associate will be expected to continually develop professionally, staying committed to ongoing growth and excellence in guest care.

Kenneth's Salon + Spas values its employees and demonstrates this through comprehensive benefits for full-time team members working 30 hours per week or more. Benefits include an Employee Stock Ownership Plan (ESOP), a 401(k) retirement plan, medical, dental, and vision insurance, a Health Savings Account, and access to an Employee Assistance Program. The company also offers professional development and continuing education opportunities to help employees advance their careers and enhance their skills. Other attractive benefits include generous employee discounts on services and products, a flexible schedule, paid time off, life insurance, accident and critical illness coverage, and short-term disability insurance. These benefits reflect the salon’s dedication to employee well-being and support.

For potential applicants, Kenneth's Salon + Spas is committed to diversity and encourages every qualified candidate eligible to work in the United States to apply. However, the company is unable to sponsor visas. If you are looking for a rewarding career in the beauty industry where you can contribute to guest satisfaction while enjoying robust support and growth opportunities, this role may be a perfect match. Apply online today to discuss your career goals and how Kenneth's Salon + Spas can partner with you to achieve them.