Sales Support Representative (SSR)

Golden Waffles, operating as New Carbon Company, is headquartered in Glen Mills, Pennsylvania, and stands as the largest supplier of waffle irons and waffle mix to the hospitality and foodservice industry. For over 85 years, Golden Waffles has developed a reputation for quality and reliability by offering a comprehensive turnkey waffle program that includes not only premium mixes, toppings, and flavorings but also durable waffle iron equipment and related maintenance services. This program is designed to provide customers with a seamless solution, enabling them to serve consistently delicious waffles at high margins without the common challenges that typically accompany waffle service. The company's extensive customer base exceeds 40,000 locations across North America and internationally, spanning prestigious restaurants, hotels, colleges, corporate dining environments, and theme parks. With over 80 distribution centers strategically positioned across the United States and a dedicated manufacturing and refurbishment facility in South Bend, Indiana, Golden Waffles ensures fast and efficient delivery and service to its customers. Employing around 270 associates and maintaining a geographically dispersed route delivery team of approximately 115, the company boasts a strong national footprint and a global distribution network reaching around 45 countries.

The Sales Support Representative position at Golden Waffles is a pivotal role that ensures continuity and stability for the company’s route sales operations. This role primarily serves as a fill-in for route sales representatives during times of vacation, leave, or when growing territories require temporary additional support. The Sales Support Representative is a motivated, self-driven professional who excels in both sales and logistics within a dynamic, fast-paced environment. This position demands a balance of customer engagement, route management, and operational responsibilities to sustain sales momentum and customer satisfaction during transitional periods.

This role involves maintaining and developing strong customer relationships to drive product sales and maintain consistent ordering patterns. It also includes identifying new business opportunities and promoting Golden Waffles' innovative products to expand market share and boost revenues. Effective route management is critical in this position, requiring careful planning and execution of delivery schedules to optimize efficiency and maximize sales opportunities while ensuring superior customer service. The Sales Support Representative must monitor inventory levels, track sales performance, and place precise product orders to meet customer demands accurately.

Additionally, the role entails strict adherence to Department of Transportation and company driving regulations to ensure safe product delivery. The representative is responsible for the proper handling and storage of products to maintain freshness and high quality, compliance with company policies and safety standards, and accurate completion of reports, invoices, and other documentation. The role requires physical stamina to perform duties such as loading and unloading products and the ability to operate handheld devices for order processing. This position offers an excellent opportunity for individuals seeking a combination of sales, customer relationship management, and logistics responsibilities within a reputable and growing B2B2C company that values independence, initiative, and dedication.