Sales Support Associate III

Coach is a renowned global fashion house founded in New York in 1941, known for its iconic leather goods, handbags, accessories, and ready-to-wear collections. As a key brand within the Tapestry portfolio, Coach embodies a spirit of inclusivity, courage, and creativity, making beautiful products crafted to last and to help customers express themselves authentically. The company is deeply committed to values such as equity, diversity, and inclusion, which are woven into its corporate culture and customer engagement strategies. Tapestry, as the parent company, is a global house of brands that consistently pushes the boundaries of innovation and inclusiveness in the fashion industry, supporting its individual brands like Coach in delivering excellent experiences to their worldwide clientele.

The Sales Support Associate role at Coach plays a vital part in the successful operation of the store. This position demands a person who can consistently deliver superior customer service by directly engaging with customers, exemplifying the brand’s values and commitments. The role involves maintaining efficient store operations through accurate point-of-sale transactions, organizing stock, and assisting with visual merchandising. A key responsibility is to leave a lasting positive impression on customers by providing warm, professional, and personalized service. The Sales Support Associate supports the sales floor by managing stock levels, updating displays, handling shipments, and ensuring the general upkeep of the store environment. They also act as brand ambassadors not only inside the store but also in the local community, often supporting social media engagement to strengthen the brand's presence.

This full-time role requires someone who can work a flexible schedule including nights, weekends, and peak retail periods such as holidays and special promotional events. Strong communication skills, an ability to multitask in a fast-paced luxury retail setting, and a commitment to upholding high standards of loss prevention and housekeeping are essential. The associate must be detail-oriented and capable of learning quickly to handle the complexities of modern retail technology such as Mobile POS systems, iPads, and walkie-talkies. Physical stamina is required to regularly lift products up to 25 pounds and occasionally up to 50 pounds, as well as to maneuver around the sales floor and stockroom.

Coach offers a base pay range of $15.00 to $19.50 per hour, complying with all minimum wage and pay laws relevant to the store location. Employees benefit from a comprehensive package including medical, dental, and vision insurance, 401(k) retirement plans, paid parental leave, commuter benefits, disability insurance, and tuition assistance. The company fosters an environment where employees are encouraged to provide actionable feedback, develop their creativity, and maintain a strong customer focus. Competencies such as strategic agility, interpersonal savvy, and a drive for results are valued and cultivated among team members and management alike.

Joining Coach as a Sales Support Associate means becoming part of a storied fashion brand that blends heritage with modernity. It is a chance to grow professionally in a supportive, inclusive environment that values diversity and innovation. This role is ideal for individuals passionate about retail and luxury brands who want to deliver exceptional service, contribute to a dynamic team, and represent a globally respected house of style and craftsmanship.