Sales Support Associate III

Coach is a renowned global fashion house established in New York City in 1941. Over the decades, Coach has built a strong reputation for crafting beautiful, high-quality fashion items that embody the spirit of creativity, durability, and personal expression. The brand is recognized worldwide for its leather goods, accessories, and apparel, showcasing innovative designs while preserving a timeless appeal. As part of the Tapestry portfolio, Coach benefits from the strength of a global house of brands committed to inclusivity, innovation, and excellence. Tapestry’s dedication to equity, inclusion, and diversity reflects deeply in Coach’s culture, positioning it as a progressive and welcoming employer in the fashion industry.

The Sales Support Associate role at Coach is a vital position contributing to the overall success and operational efficiency of the retail store. This role demands a strong brand commitment when servicing customers, ensuring every interaction is friendly, professional, and efficient to leave a lasting positive impression. The position involves direct engagement with customers at the cash wrap, maintaining the sales floor's visual and organizational standards and accurately processing product flow from receipt through sale. The Sales Support Associate plays a key role in stock management, organization, merchandising, and supporting the sales team to ensure smooth daily store operations.

This position requires individuals who are adaptable, attentive, and highly customer focused. You will be responsible for welcoming clients, anticipating their needs, and providing personalized service that reflects Coach’s values and brand ethos. The role also includes handling point-of-sale operations, cash management, and merchandising tasks such as replenishing stock and executing visual updates to create an appealing shopping environment. Strong communication skills, attention to detail, and the ability to multitask effectively in a fast-paced retail environment are essential. Additionally, you will contribute to social media engagement as a brand ambassador, supporting the store’s presence in the local market.

Coach values competencies such as courage, creativity, customer focus, and drive for results. The ideal Sales Support Associate embraces these values, demonstrating excellent interpersonal skills, the ability to handle ambiguity, and a commitment to delivering top-tier customer service. Coach also emphasizes inclusivity and provides reasonable accommodations to applicants and employees, reinforcing its commitment to creating a diverse and supportive workplace.

This employment opportunity offers a base pay range of $15.00 to $21.75 per hour, subject to compliance with local wage laws. Tapestry, the parent company, offers a comprehensive benefits package to support employee well-being, including medical, dental, and vision insurance, 401(k) plans, paid parental leave, commuter benefits, disability insurance, and tuition assistance. The flexible work schedule requires the ability to work nights, weekends, holidays, and peak retail periods, reflecting the dynamic nature of the retail environment. Physical capabilities such as lifting up to 50 pounds occasionally and navigating the sales floor and stockroom are also necessary. This role offers a remarkable opportunity to grow within a leading global fashion brand while delivering exceptional customer experiences every day.