Sales Support Associate III

Coach is a prestigious global fashion house founded in New York in 1941, renowned for its timeless craftsmanship and innovative designs. Rooted in the vibrant and inclusive spirit of its hometown, New York City, Coach creates beautiful products crafted to last, helping customers express their individuality authentically. As part of the Tapestry portfolio, which is a global house of brands known for pushing the boundaries of innovation and inclusivity, Coach benefits from a robust global presence and an unwavering commitment to equity, inclusion, and diversity. This strong foundation empowers Coach to continuously stretch what is possible in the fashion industry, appealing to customers worldwide who value quality, style, and meaningful brand experiences.

As a Sales Support Associate at Coach, you will play an integral role in the store's overall success and customer satisfaction. This position demands a keen attention to detail, excellent organizational skills, and a passion for delivering outstanding service aligned with Coach's brand values. You will be the vital link between the customer experience and store operations, ensuring the sales floor is impeccably maintained and assisting customers warmly and professionally at the cash wrap. This role requires accuracy in handling transactions, processing inventory received, and supporting visual merchandising to create an inviting shopping environment. Your contributions will leave a lasting impression, fostering customer loyalty and helping the store achieve its goals.

The Sales Support Associate embodies Coach's inclusive, courageous, and creative spirit. Your responsibilities will range from welcoming clients and delivering personalized assistance to managing stock levels and supporting social media engagement. You will be expected to operate point-of-sale systems with precision, handle cash and media securely, and suggest complementary products while promoting gift cards. This position also involves maintaining strong housekeeping standards and adhering to loss prevention guidelines, contributing to a safe and efficient work environment. Flexibility in scheduling, including nights, weekends, and holidays, is essential to meet business demands.

At Coach, we value competencies such as courage, creativity, customer focus, and adaptability. You will thrive if you are someone who communicates openly and effectively, embraces change with agility, and consistently drives for results while building strong interpersonal relationships. Working at Coach means joining a team committed to professional growth, equal opportunity, and creating an environment where everyone can succeed. The salary range for this role is typically between $15.00 and $21.75 per hour, with compliance to all applicable wage laws based on location.