Sales Support Associate III

Coach is a renowned global fashion house founded in New York in 1941, known for crafting beautiful, durable products that empower individuals to express their authentic selves. With a rich heritage steeped in innovation and quality craftsmanship, Coach has evolved into a leader in the luxury fashion industry. The brand is inspired by the visionary creativity of its Creative Director Stuart Vevers and embodies the inclusive and courageous spirit of its hometown, New York. As part of the Tapestry portfolio—an esteemed global house of brands—Coach embraces a culture of optimism, innovation, and inclusivity. Tapestry is committed to stretching what is possible by fostering equity, inclusion, and diversity, creating a vibrant environment where all employees can thrive.

The Sales Support Associate role at Coach is pivotal to the overall success and operational efficiency of the store. This position demands unwavering attention to Coach's brand values and a passion for delivering exceptional customer service. The Sales Support Associate leaves a lasting impression by providing warm, professional, and efficient service at the cash wrap and ensuring the sales floor is impeccably maintained. This role involves supporting the seamless flow of products from receipt through point of sale, ensuring accuracy and effectiveness at every step. The ability to multitask in a dynamic retail environment while maintaining attention to detail is critical in this role. In addition to direct customer interaction, the Sales Support Associate serves as a brand ambassador both internally and within the local market, extending their influence through social media engagement and community presence.

This role offers a vibrant work atmosphere that is driven by teamwork and shared goals. Responsibilities include managing stock levels, replenishing the sales floor, executing visual merchandising updates, and adhering to loss prevention guidelines. Candidates will operate point-of-sale systems accurately, handle cash and payment media in compliance with company policies, and promote add-on products and gift cards to enhance customer experience and store revenue. The Sales Support Associate is also responsible for receiving, processing, and organizing shipments and transfers, reporting discrepancies, and maintaining stockroom cleanliness.

Coach values the development of its employees and fosters competencies such as courage, creativity, customer focus, the ability to deal with ambiguity, drive for results, interpersonal savvy, and learning agility. These attributes are essential to thrive within the fast-paced and ever-evolving luxury retail environment. The position requires a flexible work schedule including nights, weekends, peak seasons, and high-traffic retail days. Physical demands include the ability to lift at least 25 lbs regularly and perform duties involving climbing, bending, kneeling, and navigating the sales floor and stockroom.

Joining Coach means becoming part of a global community committed to excellence and inclusivity. The company is an equal opportunity and affirmative action employer that values diversity in its workforce and strives to create an inclusive workplace where all employees can reach their full potential. With a base pay range of $15.00 to $21.75 per hour, Coach offers competitive compensation aligned with local minimum wage laws and comprehensive benefits that support employee well-being and professional growth.