Sales Support Associate III

Coach is a renowned global fashion house founded in New York in 1941. With a rich heritage spanning over eight decades, Coach has become synonymous with quality craftsmanship, innovative design, and timeless style. The brand is inspired by the vision of Creative Director Stuart Vevers and embodies the inclusive and courageous spirit of its hometown, New York City. Coach prides itself on creating beautiful, durable products that allow customers to express their authentic selves. As part of the Tapestry portfolio, a global family of brands, Coach benefits from a commitment to innovation, inclusivity, and a forward-thinking approach to fashion. The Tapestry group stands firmly on its values of equity, inclusion, and diversity, fostering a workplace culture that encourages every employee to thrive and contribute meaningfully.

The Sales Support Associate at Coach plays a pivotal role in the success and smooth operation of the retail store. This position demands a customer-centric mindset, with the goal of providing an outstanding shopping experience that reflects the brand's commitment to excellence. The role requires delivering warm and professional service, efficiently handling transactions at the cash wrap, and maintaining an organized and visually appealing sales floor. Accuracy and attention to detail are crucial in managing product flow from the moment of receipt to the point of sale. Sales Support Associates act as brand ambassadors, representing Coach both inside the store and in the wider community through social media engagement and brand promotion.

This role is designed for individuals who possess strong interpersonal skills and a passion for fashion retail, preferably with luxury retail experience. The position is fast-paced and requires someone who can multitask effectively while maintaining high standards in customer service and store presentation. Responsibilities include welcoming and assisting clients, handling product receipts and stock organization, operating POS systems, and supporting merchandising efforts to keep the store inviting and aligned with Coach's aesthetic standards. The position also involves adhering to company policies, including cash handling and loss prevention guidelines, to ensure store security and operational integrity.

Employees in this role enjoy a dynamic work environment where creativity, customer focus, and teamwork are valued. Coach encourages its staff to embody competencies such as courage, creativity, customer focus, adaptability, and drive for results. These qualities not only support individual success but also contribute to the overall performance and reputation of the brand. The company’s inclusive culture supports career development through continuous learning opportunities and the cultivation of strong interpersonal relationships within the team.

The Sales Support Associate role offers a flexible schedule including nights, weekends, and holiday shifts to meet business needs. The position requires physical ability to lift merchandise, manage floor and stockroom tasks, and work in a retail setting that is vibrant and evolving. Coach offers competitive base pay ranging from $15.00 to $21.75 per hour, aligned with minimum wage laws applicable at the local level.

Benefits for this role include comprehensive medical, dental, and vision insurance, a 401(k) plan, paid parental leave, commuter benefits, disability insurance, and tuition assistance. Coach, as part of Tapestry, is an equal opportunity employer committed to providing reasonable accommodations under the Americans with Disabilities Act (ADA) and ensuring a workplace free from discrimination. Employees are encouraged to reach out for support regarding accommodations during the application and employment process.