Sales Support Associate III

Coach is a prestigious global fashion house that traces its roots back to New York City in 1941. Renowned for its rich heritage and commitment to quality craftsmanship, Coach is celebrated for creating beautifully designed products crafted to last, reflecting a timeless style that empowers individuals to be their authentic selves. Under the visionary leadership of Creative Director Stuart Vevers, the brand continues to innovate and inspire, blending tradition with modernity in ways that appeal to a diverse, global audience. As part of the Tapestry portfolio, a powerhouse global house of brands, Coach benefits from a culture of optimism and inclusivity, striving to push boundaries and explore new possibilities in fashion and retail. Tapestry is deeply committed to equity, inclusion, and diversity, values that strongly resonate throughout the Coach brand and its operations worldwide.

Joining the Coach team as a Sales Support Associate means becoming an integral part of the retail environment, contributing directly to the store's success and operational efficiency. This role demands a keen attention to detail and a strong passion for delivering exceptional customer service aligned with the brand’s high standards. The Sales Support Associate is responsible for creating an inviting atmosphere at the cash wrap and maintaining a well-organized sales floor that reflects Coach's luxury image. Key responsibilities include warmly welcoming clients, anticipating their needs, and delivering personalized service that leaves a lasting positive impression. The position requires proficiency in operating point-of-sale systems accurately, managing cash and media in compliance with company policies, and supporting social media engagement efforts within the community.

Moreover, the Sales Support Associate plays a crucial role in inventory management by receiving and processing shipments, organizing the stockroom to maintain cleanliness and efficiency, replenishing stock on the sales floor, and executing merchandising updates to keep the store visually appealing. Strong communication skills and the ability to multitask in a fast-paced retail environment are essential for this role, as is a commitment to adhering to loss prevention standards and maintaining housekeeping excellence. The role offers a dynamic work schedule that includes flexibility to work nights, weekends, holidays, and peak retail seasons.

Coach values employees who exhibit key competencies such as courage, creativity, customer focus, adaptability, drive for results, interpersonal skills, and a commitment to continuous learning. Team members are expected to engage in a culture of openness and constructive feedback, demonstrate strategic thinking, support the development of their colleagues, and contribute to building effective and cohesive teams. The Sales Support Associate role at Coach represents not just a job but a chance to be part of a global luxury fashion brand that is rooted in heritage but focused on innovation and inclusivity, where employees can grow and thrive in a supportive and forward-thinking environment. This position offers a base pay range of $15.00 to $21.75 per hour, with a comprehensive benefits package that underlines the company’s dedication to employee well-being and professional growth.