Sales Support Associate II

Coach is a renowned global fashion house that was founded in New York in 1941. With a deep-rooted legacy of craftsmanship and innovation, Coach has become synonymous with luxury, quality, and contemporary style. As part of the Tapestry portfolio, Coach sits within a global family of brands that are committed to pushing the boundaries of what is possible while fostering an inclusive and courageous spirit reflective of its hometown, New York. Tapestry as a group is known for its unwavering optimism and commitment to innovation, inclusivity, and diversity, making it a vibrant, forward-thinking environment for all employees. Coach’s dedication to creating beautiful, lasting products inspires its team to embody the brand’s values in every aspect of their work, from customer service to product handling and store presentation.

The Sales Support Associate role at Coach is vital to the store’s daily success and operational efficiency. This part-time or full-time position centers on delivering exceptional customer service, maintaining store standards, and supporting sales operations. As a Sales Support Associate, you will be the friendly, professional face of Coach, engaging with clients warmly and attentively. You will be responsible for welcoming customers, anticipating their needs, and providing personalized assistance. Acting as a brand ambassador, you will promote Coach’s vision and values while supporting marketing efforts such as social media engagement within the local market. The role demands accuracy and efficiency, especially at the cash wrap where you will operate the point-of-sale system, handle cash and media securely and compliantly, and promote additional products like gift cards.

Product handling is also a key component of the role. You will receive, process, and organize shipments and transfers, ensuring discrepancies are reported and stockrooms are kept clean and organized. Maintaining stock levels, replenishing merchandise on the sales floor, and executing visual merchandising updates will help keep the store appealing and inviting for customers. The Sales Support Associate will support colleagues on the sales floor, responding confidently to customer requests and working collaboratively with team members and management. Adherence to housekeeping standards and loss prevention guidelines is essential to maintain a safe, efficient, and welcoming retail environment.

This role requires a proactive, detail-oriented individual who thrives in a fast-paced retail setting and values teamwork and customer connection. Candidates should have at least one year of retail experience, preferably in a luxury retail environment, and possess strong organizational and communication skills. Familiarity with fashion trends, point-of-sale systems, and basic computer technology is necessary to succeed. The ability to multitask, lift merchandise, and work a flexible schedule, including evenings, weekends, and peak holiday periods, is important. Coach prioritizes a culture of diversity, equity, inclusion, and accessibility, supporting all employees and applicants by providing reasonable accommodations as needed.

With a competitive base pay range of $15.00-$19.50 per hour, Coach also offers an attractive benefits package for eligible employees, including medical, dental, and vision insurance, 401(k) plans, paid parental leave, commuter benefits, disability insurance, and tuition assistance. Joining Coach means becoming part of a prestigious brand that values creativity, customer focus, and courage in its team. This opportunity is perfect for individuals passionate about fashion and retail who want to grow in a supportive, dynamic environment committed to excellence and inclusivity.