Job Overview
Compensation
Hourly
Range $15.00 - $21.75
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401 (k)
Paid Paternity and Maternity leave
Commuter Benefits
Disability insurance
Tuition Assistance
Job Description
Coach is a renowned global fashion house that was established in New York in 1941. With a rich heritage spanning more than 80 years, Coach has become synonymous with high-quality craftsmanship and timeless design in the luxury fashion industry. As part of the Tapestry portfolio, Coach benefits from being a part of a global house of brands fiercely committed to pushing the boundaries of innovation, inclusivity, and sustainability. The brand prides itself on its vibrant and courageous spirit inspired by the cultural diversity of its hometown, New York City. Coach creates beautiful and functional accessories and apparel designed to empower customers to express themselves authentically and confidently.
The Sales Support Associate role at Coach plays a vital part in supporting the overall success and smooth operations of the retail store. This position involves providing exceptional customer service while maintaining efficient workflow behind the scenes. A Sales Support Associate ensures that each client receives a warm and professional welcome, enhancing their shopping experience and strengthening the brand's presence in the market. Responsibilities include operating the point-of-sale system accurately, managing inventory flow from shipment receipt to product display, and maintaining a visually appealing and organized sales floor. The role demands a high level of organizational skills, attention to detail, and the ability to multitask effectively in a fast-paced retail environment.
This is a part-time or full-time retail position with an hourly base pay range of $15.00 to $21.75, depending on experience and location. Coach offers a dynamic work environment that supports employee growth and development through ongoing training and learning opportunities. Working as a Sales Support Associate at Coach not only means being part of a prestigious luxury brand but also embracing the company’s deep commitment to diversity, equity, and inclusion. Team members are encouraged to embody the company’s core competencies, including courage, creativity, customer focus, adaptability, and drive for results. Employees at Coach also benefit from working in an environment that fosters collaboration, open communication, and respect for all individuals.
Overall, this role is ideal for individuals passionate about fashion, eager to deliver excellent customer service, and enthusiastic about supporting a high-performing retail team. It's an excellent opportunity to be involved in a brand that values both heritage and innovation, while actively promoting a culture of inclusivity. Coach’s commitment to equitable employment practices ensures a supportive atmosphere where all employees have the chance to thrive and succeed. Joining Coach means joining a team dedicated to excellence, creativity, and making a positive impact in the fashion industry.
The Sales Support Associate role at Coach plays a vital part in supporting the overall success and smooth operations of the retail store. This position involves providing exceptional customer service while maintaining efficient workflow behind the scenes. A Sales Support Associate ensures that each client receives a warm and professional welcome, enhancing their shopping experience and strengthening the brand's presence in the market. Responsibilities include operating the point-of-sale system accurately, managing inventory flow from shipment receipt to product display, and maintaining a visually appealing and organized sales floor. The role demands a high level of organizational skills, attention to detail, and the ability to multitask effectively in a fast-paced retail environment.
This is a part-time or full-time retail position with an hourly base pay range of $15.00 to $21.75, depending on experience and location. Coach offers a dynamic work environment that supports employee growth and development through ongoing training and learning opportunities. Working as a Sales Support Associate at Coach not only means being part of a prestigious luxury brand but also embracing the company’s deep commitment to diversity, equity, and inclusion. Team members are encouraged to embody the company’s core competencies, including courage, creativity, customer focus, adaptability, and drive for results. Employees at Coach also benefit from working in an environment that fosters collaboration, open communication, and respect for all individuals.
Overall, this role is ideal for individuals passionate about fashion, eager to deliver excellent customer service, and enthusiastic about supporting a high-performing retail team. It's an excellent opportunity to be involved in a brand that values both heritage and innovation, while actively promoting a culture of inclusivity. Coach’s commitment to equitable employment practices ensures a supportive atmosphere where all employees have the chance to thrive and succeed. Joining Coach means joining a team dedicated to excellence, creativity, and making a positive impact in the fashion industry.
Job Requirements
- 1+ of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment
- possesses current knowledge of fashion trends and competition in the marketplace
- knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, mobile POS and internet), utilize walkie talkie, understand and read price and product release sheets
- strong attention to detail and organizational skills
- ability to multitask in a fast-paced environment
- excellent communication and customer service skills
- ability to work in a fast-paced environment
- strong English language proficiency (for EU)
- ability to work a flexible schedule to meet business needs - including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays)
- ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom
Job Qualifications
- 1+ years of previous retail experience (cashier, stock experience, sales etc.), preferably in a luxury retail service environment
- possesses current knowledge of fashion trends and competition in the marketplace
- knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, mobile POS and internet), utilize walkie talkie, understand and read price and product release sheets
- strong attention to detail and organizational skills
- ability to multitask in a fast-paced environment
- excellent communication and customer service skills
- ability to work in a fast-paced environment
- strong English language proficiency (for EU)
Job Duties
- Welcome clients with warmth and professionalism
- serve as a brand ambassador internally and in the local market
- operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy
- suggest add-on products, promote gift cards, and capture customer information where permitted
- receive, process, and organize shipments and transfers
- report discrepancies and maintain stockroom cleanliness
- manage stock levels, replenish sales floor, and execute visual merchandising updates
- support sales floor activities, respond to customer requests confidently, and partner with team or management as needed
- maintain housekeeping standards and adhere to Loss Prevention guidelines
Job Criteria
Experience
No experience required
Job Location
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