Sales Support Associate II

Coach is an iconic global fashion house established in New York in 1941. With a rich heritage and a commitment to timeless craftsmanship, Coach has evolved into a leading luxury brand known for its beautifully crafted accessories, leather goods, and ready-to-wear collections. As part of Tapestry, Inc., a global house of brands dedicated to innovation and inclusivity, Coach blends its classic New York spirit with modern design and cultural diversity. The company values creativity, courage, and customer focus, embracing an inclusive culture that champions equity and diversity across all levels of the organization.

The Sales Support Associate role at Coach is a vital position that supports the overall success and daily operations of the store. This role demands dedication to representing the Coach brand with warmth, professionalism, and attention to detail, directly impacting the customer experience at the point of sale and across the sales floor. As a pivotal team member, the Sales Support Associate ensures accurate and efficient handling of product flow, from receipt through the sales process, while maintaining an organized and inviting environment. This position requires multitasking capabilities, excellent communication skills, and a customer-centric approach aligned with Coach's high standards of service.

In this role, associates act as brand ambassadors both within the company and within the local market, supporting social media initiatives alongside in-store responsibilities. They manage point-of-sale transactions with precision, support inventory management, assist with visual merchandising updates, and uphold loss prevention standards. Flexibility in scheduling, including nights, weekends, holidays, and peak busy seasons, is essential to meeting business needs. The Sales Support Associate will also contribute to creating a lasting positive impression for customers while fostering an efficient and welcoming store environment that aligns with Coach's commitment to excellence and innovation. This role offers an opportunity to grow within a vibrant, diverse retail company committed to employee development and community engagement.

The position offers a base pay range of $15.00 to $21.75 per hour with pay compliance according to local wage laws. Comprehensive benefits include medical, dental, and vision insurance, 401(k) plans, paid parental leave, commuter benefits, disability insurance, and tuition assistance—designed to support employees' health, well-being, and professional growth at Coach and across the Tapestry family of brands.