Sales Support Associate I

Coach is a renowned global fashion house founded in New York in 1941. Known for its timeless craftsmanship and inspired by the creative vision of Creative Director Stuart Vevers, Coach has built a legacy of producing beautifully crafted products that allow individuals to express themselves uniquely and confidently. As part of Tapestry, a global portfolio of brands dedicated to innovation and inclusivity, Coach continues to stretch the boundaries of fashion while upholding its commitment to diversity, equity, and inclusion. Tapestry's dedication to these values is deeply embedded in Coach's culture, promoting an environment where creativity and respect flourish. The brand's rich heritage combined with contemporary innovation places Coach as a leader in luxury fashion retail worldwide.

The Sales Support Associate role at Coach plays an essential part in the overall success and operational efficiency of the store. This is a dynamic position that requires enthusiasm, attention to detail, and a strong commitment to delivering exceptional customer service aligned with the brand's identity. The role includes managing sales floor operations, supporting customer interactions at the cash wrap, and ensuring smooth product flow from receiving shipments to final sale. The Sales Support Associate is expected to create memorable and positive experiences for customers by providing warm, personalized service while maintaining an inviting and well-organized sales environment. The position requires multitasking capabilities, organizational skills, and a proactive approach to supporting the sales team and store management. Emphasis is placed on ensuring accuracy in cash handling, inventory management, visual merchandising, and adherence to company policies, including loss prevention standards.

The position offers a flexible schedule to meet varying business demands, including nights, weekends, and busy retail periods such as public holidays and peak seasons. The pay range for this role is $15.00 to $21.75 per hour, compliant with local wage laws. Beyond competitive compensation, Coach encourages a culture where employees are empowered to grow professionally, contribute creatively, and engage meaningfully with customers. The role also supports social media engagement, representing the brand authentically both inside and outside the store. Candidates for this position should be passionate about fashion, customer service, and thrive in a fast-paced luxury retail environment.

In summary, the Sales Support Associate at Coach is more than a retail position—it is an opportunity to be part of a historic and globally recognized fashion brand dedicated to quality, innovation, and inclusivity. The role demands a blend of technical skills, exemplary customer interaction, and teamwork, contributing directly to the store's success and customer satisfaction. Interested candidates will join an inclusive, dynamic team where their contributions are valued and professional development is supported, reflecting Coach's commitment to excellence and diversity.