Sales Support Associate I-6

Coach is a prestigious global fashion house that originated in New York City in 1941. Renowned for its dedication to quality craftsmanship and timeless style, Coach has established itself as a leader in the luxury fashion industry, recognized worldwide for its handbags, accessories, and ready-to-wear collections. The brand is inspired by the vision of its Creative Director, Stuart Vevers, who brings a fresh, inclusive, and courageous spirit to the company's innovative designs. As a part of the Tapestry portfolio, Coach benefits from being within a global house of brands committed to pushing boundaries and fostering innovation while prioritizing equity, inclusion, and diversity in all aspects of its business.

Embracing its New York origins, Coach is deeply rooted in a culture that encourages authentic self-expression and individuality. The company’s mission is to craft beautiful things that last, allowing customers to be themselves confidently and stylishly. Coach operates with a strong commitment to customer service and strives to leave a lasting, positive impression on everyone who interacts with the brand.

The role of Sales Support Associate at Coach is crucial to the smooth operation and overall success of the store. This position is a cornerstone in delivering the Coach brand promise through exceptional customer service and efficient support of sales activities. The Sales Support Associate is responsible for managing tasks related to product flow, accurate point-of-sale operations, and maintaining an attractive and organized sales floor. This role demands a blend of attentiveness, organizational skills, and a customer-focused mindset.

In this position, you will serve as an energetic brand ambassador, maintaining a warm and professional approach towards clients and colleagues alike. Your responsibilities will include welcoming clients, anticipating their needs, and providing personalized assistance that enhances their shopping experience. Additionally, you will support social media initiatives to promote the brand locally and contribute to a positive brand image through direct customer interactions.

The Sales Support Associate also leads the operational aspects of the store by accurately handling sales transactions, maintaining the cash wrap area, and ensuring compliance with cash handling policies. Receiving, processing, and organizing inventory shipments efficiently is key to the role, alongside managing stock levels and replenishing merchandise to keep the sales floor visually appealing and well-stocked.

Further responsibilities include executing visual merchandising updates to maintain Coach’s high standards and responding effectively to customer inquiries or requests. Partnering closely with the store team and management ensures a seamless retail experience while maintaining loss prevention protocols and housekeeping standards to uphold the store’s appearance and security.

This role is well-suited for individuals who thrive in fast-paced environments, have excellent communication skills, and exhibit a strong passion for fashion and customer service. At Coach, employees are encouraged to embrace competencies such as courage, creativity, customer focus, adaptability to change, and a drive for results, all of which contribute to personal and professional growth.

Coach offers a competitive base pay range of $15.00 to $19.50 per hour, adhering to all applicable minimum wage laws. The company proudly supports a flexible work schedule, including nights, weekends, holidays, and high-traffic retail periods to meet business needs. Commitment to diversity, equity, and inclusion is at the core of Coach’s employment practices, providing equal opportunity for all applicants and staff. This role also requires physical ability to lift up to 50 pounds occasionally and perform various movements necessary to navigate and work on the sales floor and stockroom effectively.

Joining Coach means becoming part of a renowned global brand with a rich history and a modern, inclusive approach to luxury fashion. It is an excellent opportunity to develop retail skills, work in a dynamic team environment, and contribute to exceptional customer experiences in a supportive and inclusive workplace.