Job Overview

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Compensation

Salary
Range $52,000.00 - $62,000.00
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Benefits

Career growth opportunities
401(k) with employer matching
Mental Health Resources
Medical insurance
Dental Insurance
Paid Time Off
Employee Discounts

Job Description

Mattress Firm is a leading specialty mattress retailer committed to helping people improve their quality of life through better sleep. Known for its extensive network of stores and customer-centric approach, Mattress Firm has established itself as a trusted name in the mattress industry across the United States. The company prides itself on offering a wide range of high-quality sleep products and accessories, paired with personalized customer service to ensure every customer finds their ideal mattress. With a focus on innovation and technology, Mattress Firm continues to enhance the shopping experience through digital tools and seamless omnichannel integration. Whether in-store or online, the company strives to create an environment where customers can make well-informed decisions about their sleep health.

The role of Sleep Expert at Mattress Firm is a unique opportunity for individuals passionate about sleep wellness and eager to contribute to a positive customer experience. As a Sleep Expert, you become a trusted authority on sleep products, providing technical knowledge and personalized recommendations that help customers find their dream mattress. This position is more than just retail sales; it is about building lasting customer relationships and supporting their journey to better sleep. The Sleep Expert role involves using digital tools to support sales programs while creating a compelling and engaging in-store environment that prioritizes the customer.

This position offers competitive pay, with a salary range of $52,000 to $62,000 annually, depending on qualifications and experience. Additionally, there is potential for uncapped commissions and bonus opportunities for eligible Leadership and individual contributor roles, allowing for growth in both career and earnings. Benefits include a 401(k) plan with employer matching, comprehensive health, dental, vision, and prescription plans, mental health and life resources, paid time on demand, and employee discounts on Mattress Firm products. Full-time and part-time employment may be available, with career development supported through ongoing training programs.

Sleep Experts at Mattress Firm are expected to create an environment where the customer is always the focus. This involves cultivating strong relationships, maintaining awareness of competitive products, and leveraging social media to increase brand awareness and sales. The role also requires some physical capability, such as lifting, pushing, or pulling 50 pounds or more. Through their expertise and enthusiasm for sleep wellness, Sleep Experts play a vital role in advancing Mattress Firm's mission to help customers live well by sleeping well.

Job Requirements

  • Legal authorization to work in the United States without the need for sponsorship
  • Proof of eligibility to work in the United States
  • Ability to lift, push, or pull 50 plus pounds
  • Willingness to work flexible hours including weekends and holidays
  • Commitment to upholding company values and providing exceptional customer service
  • Strong interpersonal and communication skills
  • High school diploma or equivalent

Job Qualifications

  • High school diploma or equivalent
  • Previous retail or sales experience preferred
  • Strong communication and interpersonal skills
  • Ability to learn and apply product knowledge effectively
  • Comfortable using digital tools and technology in a sales environment
  • Ability to work flexible hours including weekends and holidays
  • Passion for helping people improve their sleep and wellbeing

Job Duties

  • Create an environment where the customer is always at the center by cultivating strong relationships
  • Provide technical and product knowledge information to customers and serve as subject matter expert
  • Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives
  • Maintain customer relationships during and after purchase including resolving customer issues and sending delivery reminders
  • Maintain awareness of the competition, advertisements and services offered by competitors
  • Leverage social media to positively impact brand awareness and increase sales
  • Lift, push, or pull 50 plus pounds

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