Sales Office Manager

Forest Lawn is a renowned company specializing in cemetery, mortuary, and funeral related services. Established as a trusted leader in the industry, Forest Lawn is dedicated to providing compassionate and exceptional support for families during difficult times. With a network of well-maintained cemeteries and a wide range of memorial products and services, Forest Lawn has developed a strong reputation for professionalism, respect, and community commitment. The company is headquartered in Los Angeles and operates numerous locations across California and beyond, serving thousands of clients annually.

The opportunity available is for a Sales Office Manager position at Forest Lawn. This role plays a critical part in maintaining and improving the efficiency of the outside sales force structure, which directly impacts the company’s sales operations and client service quality. The Sales Office Manager is responsible for overseeing multiple facets of sales office administration including staff management, payroll, reporting accuracy, technological support, and sales compliance. The employment type is full-time with requirements to manage various office and sales support functions.

In this role, the Sales Office Manager will supervise and support Planning Advisors, ensuring optimal office presence and monitoring attendance and performance. The role includes hiring and managing Sales Office Assistants and overseeing the entire payroll process to ensure timely distribution of paychecks and paystubs. Maintaining clear communication channels between Planning Advisors, Client Accounts, and associated insurance companies is a key duty. The manager will be responsible for reviewing commission statements, sales unit reports, invoices, contracts, and insurance applications for accuracy and compliance with Forest Lawn’s policies and sales rules.

Moreover, the Sales Office Manager will handle technology issues within the office environment and assist in training Planning Advisors on the use of equipment and software. They will also prepare and manage important sales documentation, such as property deeds and sales contracts, ensuring all are handled accurately and data confidentiality is upheld to protect client information. Other administrative duties include budget management for petty cash, scheduling safety meetings, and managing sales disputes documentation.

This position provides a unique blend of administrative leadership and direct sales support, requiring a detail-oriented and proactive approach to managing office operations. The candidate will be instrumental in enabling the sales team to meet and exceed their performance objectives while maintaining adherence to company policies and legal requirements. The company fosters a supportive environment with a commitment to employee growth, offering competitive benefits and professional development opportunities.

Forest Lawn emphasizes ethical hiring practices including participation in federal E-Verify programs and a drug testing policy for all new employees. The company is also compliant with local fair chance hiring ordinances, ensuring inclusive employment practices for all qualified applicants, including those with criminal histories.

Given these responsibilities and the supportive company culture, this position is ideal for candidates with prior management experience in sales environments, who are detail-oriented, customer-service focused, and capable of problem-solving within established company guidelines. The Sales Office Manager will be a vital contributor to Forest Lawn’s mission to provide compassionate service, support its sales force, and uphold its esteemed reputation in the funeral and memorial services industry.