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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $90,000.00 - $100,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
performance bonuses
Job Description
This position is within a company that runs retail store operations specializing in sales and service within a specific market segment. The company focuses on delivering exceptional customer experiences and providing comprehensive product and service solutions to its clientele. As a retail establishment with a commitment to growth, operational excellence, and customer satisfaction, the company values motivated leadership capable of managing daily store functions efficiently. The General Manager (GM) role is designed as a key leadership position, pivotal in driving the store's success by implementing operational strategies that comply with the company's policies and standards.
The General Manager ... Show More
The General Manager ... Show More
Job Requirements
- High school diploma or GED
- 2-3 years of experience in sales management
- exceptional customer service skills and experience
- proficiency in Microsoft Office products
- demonstrated ability to work independently with minimal supervision
- strong computer skills
- familiarity with SalesForce preferred
Job Qualifications
- High school diploma or GED
- 2-3 years of experience in sales management
- exceptional customer service skills and experience
- proficiency in Microsoft Office products
- demonstrated ability to work independently with minimal supervision
- strong computer skills
- familiarity with SalesForce preferred
Job Duties
- Supervise all facets of the store's operations including consumer sales, commercial sales, and service operations
- support overall company objectives and ensure consistent messaging in alignment with Regional Sales and Service Managers to the store staff
- provide store performance reports as required utilizing key performance indicators
- identify local market opportunities and utilize corporate support to enhance business through localized marketing efforts
- collaborate with HR to recruit and retain qualified candidates
- manage team performance and provide coaching and mentorship
- uphold customer treatment standards for satisfaction
- promote a culture of training by participating in training initiatives
- oversee and promote sales of all company products and services
- manage incoming leads generated by the Business Development Center to meet show rate and solution rate goals
- accurately forecast unit sales and gross profit levels
- collaborate with Regional Sales Manager to review GM scorecard and identify focus areas
- manage and maintain vehicle inventory with inventory team
- partner with Service Manager to oversee service operations including technician efficiency
- aim to achieve NPS results at or above corporate average
- foster employee engagement by demonstrating leadership in support of core values
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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