Sales Manager/General Manager

The General Manager role is integral to the successful operation of a retail store, with a primary focus on executing the store operations playbook to meet and exceed defined business objectives. This position is pivotal to the company’s success, influencing both revenue generation and market expansion. The General Manager ensures that market representation and customer relationship quality are maintained at the highest standards, adhering closely to company policies, processes, and procedures. This opportunity invites a motivated leader to take charge of all facets of store operations, including consumer sales, commercial sales, and service functions. With a hands-on supervisory approach, the General Manager guides the team to synchronize their efforts with the regional strategy provided by Regional Sales and Service Managers, ensuring that all messaging and objectives are consistent throughout the organization.

This role demands a strategic mindset paired with operational expertise, requiring the General Manager to provide detailed performance reports using key performance indicators outlined in Rhythm. The ability to identify local market opportunities and partner with corporate resources to implement localized marketing efforts is crucial for business growth in the chosen territory. Staffing is also a significant component of the role, as the General Manager collaborates with the Human Resources department to recruit, retain, and develop a highly qualified team. Team performance management is a continuous process, with the General Manager offering coaching and mentorship to foster growth and effectiveness in every role within the store.

Customer service excellence is a cornerstone of this position, where the General Manager upholds high standards of courteous and professional conduct, guaranteeing complete customer satisfaction. To cultivate a learning-focused environment, the General Manager actively participates in company training programs and promotes ongoing education among staff. Responsibilities extend to sales promotion of all company products and services, with an emphasis on leveraging all personnel across multiple locations to maximize results. The role also involves managing incoming business leads efficiently to achieve targeted show rates and solution conversion goals.

Forecasting sales and gross profit with precision is key, often in collaboration with the Regional Sales Manager through analytical tools like the GM Scorecard. Inventory management is a shared duty, working alongside inventory and service teams to balance stock levels, optimize technician efficiency, and manage billable hours. A focus on customer experience is maintained by aspiring to achieve Net Promoter Score (NPS) results that meet or exceed corporate averages through a dedicated Solution Experience process. Finally, the General Manager champions employee engagement by exemplifying leadership aligned with the company’s core values, fostering a positive and productive work culture. This full-time role calls for a dynamic, self-driven professional ready to leverage their sales management expertise and customer service skills to drive continued success and growth.