Sales Manager - Metropolitan at The 9

Metropolitan Hotel, LLC is a distinguished hospitality establishment known for delivering exceptional guest experiences through its dedication to superior service and operational excellence. This hotel prides itself on offering a blend of comfort, luxury, and efficiency to both leisure and business travelers. Located in a vibrant and accessible area, the Metropolitan Hotel caters to a diverse clientele, ranging from individual tourists to large corporate groups, providing tailored services that satisfy various customer expectations. The hotel promotes a culture of professionalism, innovation, and teamwork, which supports its status as a leader in the competitive hospitality industry. Committed to growth and continuous improvement, Metropolitan Hotel, LLC leverages its extensive knowledge of market trends and customer needs to maintain high standards and exceptional customer satisfaction.

The role of Sales Manager at Metropolitan Hotel is pivotal to its business operations and growth strategy. As the primary on-property sales and catering contact for customers, the Sales Manager takes responsibility for proactively soliciting and managing group and catering-related opportunities. In this role, the individual is expected to actively up-sell each business opportunity to maximize revenue potential while achieving both personal and team-related revenue goals. The Sales Manager plays a crucial part in ensuring that business opportunities are properly and timely handed over for flawless service delivery. This position demands a comprehensive understanding of market dynamics, customer relationship management, and strategic sales planning to effectively compete and succeed in the hospitality sales arena.

This exempt role reports directly to the Director of Sales, ensuring alignment with the overall sales strategies and objectives of the hotel. The Sales Manager’s responsibilities are broad, encompassing market analysis, contract negotiation, customer engagement, and the management of sales resources. Key functions include developing new business opportunities by identifying and targeting new group and catering customers, building strong relationships within the hospitality community, and leveraging technological sales tools provided by Marriott. The role also involves conducting site inspections, collaborating with event management teams, and continuously collecting guest feedback to enhance service performance and guest satisfaction.

Additionally, the Sales Manager is expected to participate in departmental and staff meetings, contribute to sales strategy development, and maintain accurate business data records. The position requires creativity and innovation in both sales tactics and customer experience initiatives, as well as flexibility and sound decision-making to achieve business goals effectively. Through targeted action plans, weekly sales reports, and focused sales blitzing activities, the Sales Manager contributes to the hotel’s commitment to achieving and surpassing monthly departmental revenue targets. This role represents a unique opportunity for a seasoned sales professional to play an integral part in a reputable hotel’s ongoing success and growth in a dynamic market environment.