Sales Manager in Honolulu, Hawaii | Careers at Kaimana Beach Hotel- Hawaii
Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
performance bonuses
Job Description
Highgate Hotels is a prominent real estate investment and hospitality management company known for its extensive portfolio and leadership in the hospitality industry. With over 30 years of experience and more than $15 billion in assets under management, Highgate has developed a formidable reputation for managing over 400 hotels across North America, Europe, the Caribbean, and Latin America. The company excels at leveraging expert knowledge and cutting-edge technology to optimize asset value by smartly navigating all stages of the property cycle from planning, development, recapitalization, to disposition. Its diverse hotel portfolio includes bespoke lifestyle brands, legacy brands, and independent hotels and resorts, all enriched with contemporary amenities and digital innovation. Highgate prides itself on utilizing industry-leading revenue management tools that anticipate market trends and ensure consistent outperformance. The company is supported by an executive leadership team of seasoned hospitality professionals and maintains corporate offices globally, establishing Highgate as a trusted partner for top hotel ownership groups and major hotel brands worldwide.
The role of Sales Manager is an exciting opportunity within the Kaimana Beach Hotel in Hawaii, a distinguished property managed by Highgate Hotels. The Sales Manager will be responsible for soliciting a wide range of accounts across designated market segments with the goal of significantly enhancing hotel revenues. This role demands a high degree of familiarity with the hotel’s operations, including engagement with Food and Beverage, Guest Services, and Reservations departments, to provide prospective clients with comprehensive insight during site inspections and sales presentations. The Sales Manager will utilize strategic sales techniques focused on maximizing occupancy rates and Average Daily Rate (ADR). This includes prospecting new business, generating leads, conducting outside sales calls, and representing the hotel at industry tradeshows and events to build a robust client base.
Sales Managers at Highgate are expected to implement plans that align with company sales policies and standard operating procedures, driving sales activities within an approved expense budget. Responsibilities extend to reporting on account production and sales performance, maintaining consistent account contact through proactive engagement, and assisting with special promotional campaigns to boost direct sales. The role requires excellent communication and interpersonal skills to effectively negotiate and close sales transactions with both current and prospective clients.
This full-time position requires a minimum of two years of progressive hotel sales experience, proficiency in Windows operating systems and relevant software, and possession of a valid driver’s license. The job may demand physical tasks such as lifting or moving light objects occasionally and working extended hours as needed to fulfill business objectives. Highgate Hotels emphasizes a professional appearance, punctuality, and adherence to corporate standards to foster a safe and productive work environment. This is an excellent opportunity for a dynamic sales professional eager to contribute to a globally recognized hospitality leader and grow their career within the vibrant hotel sector in Hawaii.
The role of Sales Manager is an exciting opportunity within the Kaimana Beach Hotel in Hawaii, a distinguished property managed by Highgate Hotels. The Sales Manager will be responsible for soliciting a wide range of accounts across designated market segments with the goal of significantly enhancing hotel revenues. This role demands a high degree of familiarity with the hotel’s operations, including engagement with Food and Beverage, Guest Services, and Reservations departments, to provide prospective clients with comprehensive insight during site inspections and sales presentations. The Sales Manager will utilize strategic sales techniques focused on maximizing occupancy rates and Average Daily Rate (ADR). This includes prospecting new business, generating leads, conducting outside sales calls, and representing the hotel at industry tradeshows and events to build a robust client base.
Sales Managers at Highgate are expected to implement plans that align with company sales policies and standard operating procedures, driving sales activities within an approved expense budget. Responsibilities extend to reporting on account production and sales performance, maintaining consistent account contact through proactive engagement, and assisting with special promotional campaigns to boost direct sales. The role requires excellent communication and interpersonal skills to effectively negotiate and close sales transactions with both current and prospective clients.
This full-time position requires a minimum of two years of progressive hotel sales experience, proficiency in Windows operating systems and relevant software, and possession of a valid driver’s license. The job may demand physical tasks such as lifting or moving light objects occasionally and working extended hours as needed to fulfill business objectives. Highgate Hotels emphasizes a professional appearance, punctuality, and adherence to corporate standards to foster a safe and productive work environment. This is an excellent opportunity for a dynamic sales professional eager to contribute to a globally recognized hospitality leader and grow their career within the vibrant hotel sector in Hawaii.
Job Requirements
- At least 2 years of progressive hotel sales experience
- Must have a driver’s license in the applicable state
- Must be proficient in Windows, company approved spreadsheets and word processing
- Ability to work long hours when required
- Ability to lift up to 20 pounds occasionally and/or 10 pounds frequently
- Must effectively communicate verbally and in writing with all levels of employees and guests
- Ability to multitask and prioritize
- Must maintain high standards of personal appearance and grooming including wearing nametags
- Compliance with Highgate Hotel standards and regulations
- Ability to handle and solve problems proactively
- Ability to maintain confidentiality of information
- Ability to attend all required meetings and trainings
- Maintain regular attendance as required by scheduling
Job Qualifications
- At least 2 years of progressive hotel sales experience
- Must have a driver’s license in the applicable state
- Must be proficient in Windows, company approved spreadsheets and word processing
- Effective communication skills
- Ability to multitask and prioritize departmental functions
- Strong negotiation and closing skills
- Experience with market segmentation and lead generation
- Knowledge of revenue management and hospitality industry standards
Job Duties
- Be familiar with all Highgate Hotel sales policies and selling techniques with an emphasis on maximizing occupancy and average daily rate (ADR)
- Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property
- Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations
- Develop a complete knowledge of company sales policies and SOPs, and ensure knowledge of and adherence to those policies by the sales team
- Develop and execute plans to engage in outside sales calls, industry tradeshows and customer events
- Meet or exceed set goals
- Research, solicit and generate new leads for business opportunities through database research and proactive sales efforts, maximizing new room revenue and meet and exceed lead generation goals
- Attend daily Group RevMAX meeting and weekly sales meeting as needed
- Operate the Sales Department within established sales expense budget
- Provide office coverage as scheduled
- Maintain and participate in an active sales solicitation program
- Monitor production of all top accounts and evaluate trends within your market
- Regularly contact existing accounts based on the tracing frequencies of each account
- Invite clients to the hotel for entertainment, tours and site inspections
- Assist in implementing special promotions relating to direct sales segments, i.e. parties, sales blitzes, etc.
- Assist in the preparation of required reports in a timely manner
- Use your property’s computerized sales management system to manage the hotel’s business, including (but not limited to) generating reports, entering business, blocking space and building accounts
- Abide by Prime Selling Time (PST)
- Develop networking opportunities through active participation in community and professional associations, activities and events
- Manage and negotiate sales transactions, ensuring smooth and successful closings
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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