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Hilton Grand Vacations logo

Sales Manager II (Japanese-Speaking)

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Exact $90,000.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Base annual rate of 90000
Bonuses
Health care options starting first day
Paid Time Off
Retirement savings plan with company match
stock purchase options
Discount travel programs

Job Description

Hilton Grand Vacations (HGV) is a premier vacation ownership company committed to delivering exceptional vacation experiences to its Owners and Guests worldwide. With a reputation built over 30 years, HGV has earned recognition as one of Newsweek's "America's Greatest Workplaces for Parents & Families" and has been awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits. Known for its remarkable team members across resorts, call centers, and corporate offices, HGV is dedicated to providing a supportive, inclusive, and dynamic work environment that values diversity and offers outstanding career growth opportunities. This commitment makes... Show More

Job Requirements

  • High School Diploma or GED
  • Active Hawaii State Real Estate License
  • Ability to work a flexible schedule including evenings, weekends and holidays
  • 1-2 years of management experience or 4-9 months of internal HGV management experience
  • 1-2 years of branded vacation ownership experience
  • 1+ years of demonstrated ability to train and motivate individuals in direct sales
  • Fluency in Japanese (reading, writing, speaking)
  • Proficiency in English (reading, writing, speaking)

Job Qualifications

  • High School Diploma or GED
  • Active Hawaii State Real Estate License
  • 1-2 years of management experience or 4-9 months of internal HGV management experience
  • 1-2 years of branded vacation ownership experience
  • 1+ years demonstrated ability to train and motivate individuals in direct sales
  • Fluency in Japanese (reading, writing, speaking)
  • Proficiency in English (reading, writing, speaking)
  • Proven ability to multi-task in fast-paced environments
  • Proven ability to manage and resolve complex customer service issues

Job Duties

  • Generate maximum sales efficiencies while maintaining or exceeding targeted Volume Per Guest
  • Assist with supervision of In House and Action Line sales teams through coaching and modeling
  • Lead resolution of customer service issues requiring experienced and speedy handling
  • Support Director of Sales and Senior Sales Manager by challenging conventional processes and identifying novel sales solutions
  • Manage the sales floor and serve as point person for customer-related expectations and issues
  • Ensure performance of overall sales team meets standards and contracts are executed properly
  • Follow up with personal sales business including conversion of pending business and anti-rescission measures
  • Address concerns regarding conduct of Sales Executives and collaborate with management
  • Maintain strong product knowledge and assist Sales Executives with guest inquiries
  • Interact with guests to ensure understanding of HGV products and vacation ownership
  • Conduct motivational morning sales meetings
  • Manage staff performance including recognition and corrective actions
  • Utilize predefined metrics to generate maximum sales team performance
  • Carry out all other reasonable requests from management

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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