Sales Manager - Group Sales

Crescent Hotels & Resorts is a reputable and dynamic hotel management company known for its commitment to delivering exceptional hospitality experiences. Operating in the full-service hotel sector, Crescent Hotels & Resorts manages a diverse portfolio of properties that focus on high-quality guest service and operational excellence. The company prides itself on fostering long-term relationships with clients, investing in employee development, and maintaining a culture centered around professionalism and innovation. With a strong presence in the hospitality industry, Crescent Hotels & Resorts provides an energetic and supportive work environment where team members can thrive and advance their careers in hotel management and sales.

This position is for a Group Sales role within Crescent Hotels & Resorts where the successful candidate will engage in proactive efforts to solicit, build, and strengthen relationships within the market group sales segment. The responsibilities include identifying business opportunities through multiple sales channels, responding to requests for proposals (RFPs), preparing personalized proposals, and upselling to maximize revenue potential. The professional will collaborate closely with clients to understand their specific needs and expectations for conferences and events, conduct site tours, and provide comprehensive service throughout the event planning process from inquiry to post-event follow-up. Emphasis is placed on fostering long-term client relationships by delivering exceptional service while anticipating future event needs.

This role suits someone with a minimum of two years' experience in group sales preferably within a larger hotel setting that offers over 200 rooms and sophisticated meeting/event spaces. Proficiency with event sales software such as Delphi or Salesforce is valuable, alongside strong communication and interpersonal skills for engaging clients, vendors, and colleagues effectively via phone, email, and in-person meetings. Additionally, the role requires travel to industry-related trade shows and external sales calls, emphasizing the importance of relationship-building skills and the ability to represent the hotel professionally. The ideal candidate holds a bachelor’s degree in hospitality management, event planning, or a related field, reflecting a solid academic foundation that supports the sales expertise this position demands.

Crescent Hotels & Resorts values teamwork and creativity, preferring candidates who exhibit behaviors such as being team players, innovative thinkers, and enthusiastic professionals dedicated to detail and integrity. Motivations for candidates should include goal completion, self-starting initiative, an entrepreneurial spirit, and a desire to make impactful contributions to the organization’s success. As an equal opportunity employer, Crescent Hotels & Resorts is committed to diversity and inclusion, ensuring opportunities for protected veterans and individuals with disabilities in accordance with federal employment laws. This role represents an excellent opportunity for sales professionals passionate about hospitality to grow and make significant contributions in a thriving, supportive environment.