Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $38.00 - $40.00
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Disability insurance
Life insurance
401(k) Plan
Paid Time Off
Holidays
employee room rate discounts

Job Description

Pyramid Global Hospitality is a renowned hospitality management company that oversees a diverse portfolio of more than 200 hotels and resorts across the United States, Caribbean, and Europe. This expansive reach is supported by over 18,000 dedicated associates who contribute to the company's reputation for exceptional service and operational excellence. Pyramid Global Hospitality operates through several key platforms including Benchmark Resorts & Hotels, which features a selection of distinctive independent properties; Axiom Hospitality, which manages European hotels; and PYRAMIDWORKS, providing integrated workplace and facilities services. With corporate offices strategically located in Boston, The Woodlands, Texas, and London, Pyramid combines the advantages of global scale with a hands-on approach to management, ensuring personalized attention to its properties and teams. This global presence and comprehensive platform enable Pyramid to offer unique career growth opportunities and foster a culture of continuous development for its associates. At Pyramid, there is a profound emphasis on creating a work environment where employees are respected, supported, and empowered to advance their careers. The company encourages collaboration with experienced leaders, the pursuit of meaningful stretch assignments, and exposure to a wide array of property types and market segments. Whether one is at the entry-level or a seasoned professional in hospitality, Pyramid offers a platform to learn, develop skills, and make a tangible impact within the industry. The commitment to associates, guests, property owners, and communities is evident through numerous accolades that Pyramid and its properties have earned. Recognized among the best places to work by publications such as USA Today, The Boston Globe, and The Houston Chronicle, as well as receiving top travel recognitions from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, Pyramid underscores its dedication to service excellence and a people-centered culture.

Hotel Murano, located in the heart of Tacoma, Washington, proudly forms part of the Pyramid Global Hospitality portfolio. This vibrant property features 319 well-appointed guest rooms and offers an impressive 30,000 square feet of versatile meeting space spread across 19 rooms. Hotel Murano stands as a unique and dynamic venue that marries luxury accommodations with promising career opportunities. Reflecting the professional and growth-oriented culture of Pyramid Global Hospitality, Hotel Murano provides associates with key benefits including a 401(k) plan with company match and recognition programs to celebrate individual achievements. The environment here transcends the typical 9-to-5 job, offering employees a chance to engage with Tacoma's unique energy while supporting their personal and professional aspirations. This property exemplifies a supportive and progressive workplace where employees can embark on meaningful career paths in the Pacific Northwest.

The role of Group Sales Manager at Hotel Murano is a full-time, non-union position offering competitive hourly compensation ranging from $38.00 to $40.00. This role centers on proactive and reactive sales strategies aimed at meeting and exceeding revenue goals within the group market across various segments. The position involves developing and executing sales plans, cultivating client relationships, exploring new target markets, and staying attuned to industry trends, particularly within wedding and social market sectors. The Group Sales Manager partners closely with the Director of Sales to set revenue objectives and individual sales goals while leading efforts in business solicitation, client retention, and promotional activities. The role also demands active participation in industry events, trade shows, and client meetings to maintain a cutting-edge awareness of the competitive landscape and ensure the hotel's leadership within the market. Supervisory responsibilities include managing proposals, contracts, site inspections, and coordination of event meetings to ensure client satisfaction and successful business outcomes. As such, the Group Sales Manager plays a pivotal role in driving the hotel's commercial success, contributing both to immediate sales outcomes and long-term client relationship building. Through this position, associates have the opportunity to cultivate expertise in corporate, citywide convention blocks, wedding, and SMERF market segments, positioning themselves as industry leaders within Tacoma and beyond. Pyramid Global Hospitality is committed to diversity and inclusion, offering equitable employment opportunities and encouraging applications from all qualified individuals. Actual compensation packages reflect a range of candidate-specific factors such as experience, certifications, and location-based considerations, highlighting the company’s dedication to personalized and competitive employment practices.

Job Requirements

  • Bachelor’s degree preferred
  • Minimum 3 years of experience in group sales or related sales roles in hospitality
  • Proven track record of achieving sales targets
  • Strong interpersonal and communication skills
  • Ability to work in a fast-paced environment
  • Proficiency with sales software and Microsoft Office applications
  • Ability to travel locally and attend industry events
  • Valid driver’s license

Job Qualifications

  • Bachelor’s degree preferred
  • Proven experience in group sales within the hospitality industry
  • Strong knowledge of multiple group market segments including corporate, wedding, and social markets
  • Excellent communication and interpersonal skills
  • Ability to develop and implement effective sales strategies
  • Demonstrated success in meeting or exceeding sales goals
  • Familiarity with sales and catering software systems
  • Ability to work collaboratively with sales teams and management
  • Strong organizational and time management skills
  • Ability to travel locally as required for client visits and industry events

Job Duties

  • Work with Director of Sales to determine annual sales call and revenue goals, develop and implement strategic sales plan to support goals
  • Establish individual sales plans and goals for assigned market segments
  • Solicit and secure new business in assigned market segments to drive group revenue to the hotel
  • Make outside sales, prospecting and telephone sales calls to venues, organizations and be established in all potential group market segments
  • Develop the existing customer base as well as acquire new accounts to expand our account base for all three hotels
  • Assist with the development, implementation, and management of group promotions in conjunction with overall sales and marketing plan
  • Develop expertise in assigned group markets, such as corporate, citywide convention blocks, wedding/SMERF, and be established as a leader in the community
  • Work with property Sales Team and area Provenance Sales Team to develop and maintain knowledge of market trends, competition, and customers
  • Participate in sales presentations, property tours, customer meetings, and business review meetings with team
  • Participate in trade shows, conventions, and promotional events
  • Understand the competitive landscape and adjust sales plans and strategies accordingly
  • Conduct regular client visits and participate in industry events
  • Develop and maintain best practices, policies, and service initiatives for sales service and client retention
  • Supervise and develop proposals and contracts to meet client needs and financial goals
  • Conduct site inspections for clients as necessary
  • Attend pre-con and post-con meetings as needed
  • Maintain daily communication and/or weekly reporting with management regarding potential new business, lost business, sales activities, and operational issues
  • Maintain accurate and timely account activities and contact information
  • Perform other duties, projects, and reports as assigned

Job Criteria

Experience

No experience required


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