Job Overview
Employment Type
Full-time
Compensation
Salary
Range $36,500.00 - $78,200.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible scheduling
Job Description
Crowne Plaza North Augusta is a distinguished full-service hotel located in the heart of the Central Savannah River Area (CSRA), recognized for its commitment to providing exceptional guest experiences. As a premier destination for business travelers, meetings, social events, and leisure guests, Crowne Plaza North Augusta prides itself on blending sophisticated amenities with outstanding service quality. The hotel boasts versatile event spaces, comfortable guest rooms, and an array of dining options, making it an ideal choice for both corporate functions and social gatherings in the region. Its strategic location and reputation for hospitality excellence position Crowne Plaza North Augusta as a leader in the local and regional hospitality market.
The Sales Manager at Crowne Plaza North Augusta plays an instrumental role in maintaining and growing the hotel’s success by generating new business, fostering enduring client relationships, and maximizing revenue streams across multiple areas including guest rooms, meetings, catering, and special events. Reporting directly to the Director of Sales, this role requires a proactive and dynamic individual dedicated to advancing the hotel’s market position.
This position demands a deep understanding of the hospitality and sales industry, including expertise in market positioning, competitive analysis, and sales strategies tailored to the operational capabilities of a full-service hotel. The Sales Manager will actively solicit new business opportunities, manage a robust portfolio of existing accounts, and act as a key liaison representing Crowne Plaza North Augusta within both local communities and broader regional markets. Collaboration with the Operations, Food & Beverage, and Banquet teams is essential to ensure seamless execution of group events and consistently deliver superior guest experiences.
An ideal candidate for the Sales Manager position is a motivated, relationship-focused hospitality professional with a passion for sales and customer service excellence. The role is suited for individuals possessing a hunter mentality—those who thrive in a fast-paced, target-driven environment while demonstrating exceptional networking, negotiation, and closing skills. Expertise in using industry software such as Delphi (Sales & Catering) and Cvent Event Diagramming (formerly Social Tables) is important for managing bookings and event floor plans efficiently.
Furthermore, the Sales Manager is responsible for staying abreast of market and industry trends, developing creative marketing techniques, and attending trade shows and local networking events to enhance the hotel’s visibility and new business pipeline. Success in this role is measured by the ability to meet and exceed annual sales goals established in the marketing plan, effectively manage revenue forecasting and yield management, and maintain detailed records of client interactions and contractual agreements.
Overall, the Sales Manager at Crowne Plaza North Augusta is a pivotal contributor to the hotel’s revenue growth and brand reputation, ensuring that every client interaction and event is executed flawlessly, reinforcing the hotel’s position as the CSRA’s venue of choice for all business and social events. This position offers an exciting opportunity for sales professionals eager to advance their career in a vibrant full-service hotel environment with ample scope for professional growth and achievement.
The Sales Manager at Crowne Plaza North Augusta plays an instrumental role in maintaining and growing the hotel’s success by generating new business, fostering enduring client relationships, and maximizing revenue streams across multiple areas including guest rooms, meetings, catering, and special events. Reporting directly to the Director of Sales, this role requires a proactive and dynamic individual dedicated to advancing the hotel’s market position.
This position demands a deep understanding of the hospitality and sales industry, including expertise in market positioning, competitive analysis, and sales strategies tailored to the operational capabilities of a full-service hotel. The Sales Manager will actively solicit new business opportunities, manage a robust portfolio of existing accounts, and act as a key liaison representing Crowne Plaza North Augusta within both local communities and broader regional markets. Collaboration with the Operations, Food & Beverage, and Banquet teams is essential to ensure seamless execution of group events and consistently deliver superior guest experiences.
An ideal candidate for the Sales Manager position is a motivated, relationship-focused hospitality professional with a passion for sales and customer service excellence. The role is suited for individuals possessing a hunter mentality—those who thrive in a fast-paced, target-driven environment while demonstrating exceptional networking, negotiation, and closing skills. Expertise in using industry software such as Delphi (Sales & Catering) and Cvent Event Diagramming (formerly Social Tables) is important for managing bookings and event floor plans efficiently.
Furthermore, the Sales Manager is responsible for staying abreast of market and industry trends, developing creative marketing techniques, and attending trade shows and local networking events to enhance the hotel’s visibility and new business pipeline. Success in this role is measured by the ability to meet and exceed annual sales goals established in the marketing plan, effectively manage revenue forecasting and yield management, and maintain detailed records of client interactions and contractual agreements.
Overall, the Sales Manager at Crowne Plaza North Augusta is a pivotal contributor to the hotel’s revenue growth and brand reputation, ensuring that every client interaction and event is executed flawlessly, reinforcing the hotel’s position as the CSRA’s venue of choice for all business and social events. This position offers an exciting opportunity for sales professionals eager to advance their career in a vibrant full-service hotel environment with ample scope for professional growth and achievement.
Job Requirements
- Minimum of 2 years of successful hotel sales experience in a full-service hotel environment
- Proven track record of achieving and exceeding sales goals through proactive solicitation and account management
- Experience selling corporate, group, SMERF, association, government, sports, and social markets
- Strong knowledge of hotel operations, including rooms, food and beverage, banquets, and catering
- Proficiency with Delphi (Sales & Catering)
- Experience creating and managing event floor plans using Cvent Event Diagramming
- Strong understanding of group contracts, room blocks, catering agreements, and revenue management principles
- Excellent prospecting, networking, negotiation, and closing skills
- Ability to conduct hotel site inspections and deliver professional sales presentations
- Ability to work occasional evenings, weekends, and attend networking events as business demands
Job Qualifications
- Minimum of 2 years of successful hotel sales experience in a full-service hotel environment
- Proven track record of achieving and exceeding sales goals through proactive solicitation and account management
- Experience selling corporate, group, SMERF, association, government, sports, and social markets
- Strong knowledge of hotel operations, including rooms, food and beverage, banquets, and catering
- Proficiency with Delphi (Sales & Catering)
- Experience creating and managing event floor plans using Cvent Event Diagramming
- Strong understanding of group contracts, room blocks, catering agreements, and revenue management principles
- Excellent prospecting, networking, negotiation, and closing skills
- Ability to conduct hotel site inspections and deliver professional sales presentations
- Ability to work occasional evenings, weekends, and attend networking events as business demands
Job Duties
- Comprehensive knowledge of market position, banquet and food and beverage revenues, pricing and rate structures, sales strategies, yield management, booking trends, and future hotel planning
- Work closely with clients to develop all details of all banquet functions
- Be fully knowledgeable of competitive markets outside the area
- Be fully knowledgeable of the capabilities and limitations of the hotel and departments that may impact sales strategies
- Follow sales policies and procedures as developed in the annual marketing plan
- Make personal sales calls
- Conduct site tours for potential clients
- Maintain professionalism in problem situations
- Maintain detailed records of discussions with guest, including all meeting setups, food and beverage, etc.
- Upsell to improve revenue generation on property
- Attend trade shows, industry and local events that create opportunities for networking
- Develop creative marketing techniques
- Achieve and exceed individual and team annual goals as established by the annual marketing plan
- Be fully knowledgeable of the role of rooms merchandising as it pertains to overall revenue and to periodically evaluate, assess and revise the parameters of the program
- Achieve budgeted revenues and expenses and maximize profitability related to the sales department
- Maintain correct procedures for credit control, financial transactions, and security of financial assets
- Respond and resolve guest requests, complaints, or questions in a courteous and timely manner
- Ability to accurately use various office and sales software
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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