Sales Manager

Memphis, TN, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $39,800.00 - $85,300.00

Work Schedule

Flexible

Benefits

Medical

Dental

Vision

prescription drug coverage

401(k)

Flexible spending account

Employer-sponsored Life Insurance

employer-sponsored short-term and long-term disability

Employee assistance program

voluntary life insurance

Vacation and paid holidays

Job Description

Fairfield Inn & Suites Collierville, TN, is a well-established hotel known for its commitment to providing exceptional lodging and guest experiences in the Collierville and greater Memphis area. As part of the Marriott International family, the hotel benefits from the global reach and trusted brand reputation of Fairfield Inn & Suites, which focuses on delivering consistent quality, comfort, and service excellence to business and leisure travelers alike. The property prides itself on fostering strong community ties and maintaining a welcoming atmosphere that encourages both guests and local businesses to choose Fairfield Inn & Suites Collierville for their lodging needs.

The Sales Manager role at Fairfield Inn & Suites Collierville is a crucial position within the hotel's sales department, reporting directly to the General Manager. This role is primarily responsible for driving room revenue by actively seeking and maintaining business accounts, managing key client relationships, and strategically positioning the hotel as the preferred choice for accommodations within the market. The position focuses on various segments including corporate, extended stay, sports teams, group bookings, government contracts, medical travel, educational institutions, relocation clients, and locally negotiated accounts.

In this role, the Sales Manager will be expected to engage in comprehensive sales activities such as prospecting, qualifying leads, conducting site tours, preparing proposals, negotiating rates, and securing group room blocks. A strong emphasis is placed on community engagement, networking, and sustaining ongoing communication with local businesses and referral partners to expand the hotel's market presence. This position requires a dedicated sales professional who possesses prior hotel sales experience, a deep understanding of hotel sales processes, and the ability to work collaboratively with hotel operations teams to ensure a seamless guest and client experience.

The Sales Manager will play an integral role in supporting Marriott and Fairfield brand sales initiatives, aligning with corporate standards, and adhering to reporting requirements. Additionally, the role involves monitoring local market conditions and competitor activity to inform sales strategies and contribute to the hotel's annual sales plan and revenue management efforts. This dynamic position demands a flexible schedule to accommodate evening, weekend, and holiday engagements, as well as local travel within the Collierville and greater Memphis area. Overall, the Sales Manager position offers a rewarding opportunity for a motivated sales professional to advance their career within a respected hospitality brand and make a meaningful impact on the hotel's business growth and community relations.

Job Requirements

Minimum of high school diploma or equivalent
Prior hotel sales experience
At least 2 years of experience in hotel sales or comparable sales roles
Strong knowledge of hotel sales processes and client relationship management
Excellent communication and negotiation skills
Ability to work flexible hours including evenings, weekends, and holidays
Local travel capability within Collierville and greater Memphis area
Proficiency in hotel management software and Microsoft Office
Ability to manage multiple accounts and sales leads simultaneously
Valid driver's license and reliable transportation

Job Qualifications

Prior hotel sales experience is strongly preferred
Minimum of 2 years of hotel sales, hospitality sales, or comparable sales experience preferred
Experience with select-service or extended-stay hotel sales is a plus
Marriott, Fairfield Inn & Suites, or similar brand experience is preferred
Strong understanding of hotel sales, group blocks, negotiated accounts, corporate travel, local account management, and room revenue goals
Professional verbal and written communication skills
Ability to prospect, build relationships, follow up consistently, and close business
Basic understanding of hotel budgeting, forecasting, market segmentation, and revenue strategy
Strong organizational skills and ability to manage multiple accounts, leads, deadlines, and client requests
Comfortable using hotel systems, sales platforms, Microsoft Office, email, and basic reporting tools
Must be available to work a flexible schedule based on business needs, including occasional evenings, weekends, holidays, or community events
Local travel within the Collierville and greater Memphis area is required

Job Duties

Actively solicit new business and maintain existing accounts to achieve or exceed the hotel's budgeted room revenue goals
Focus on business opportunities relevant to the Collierville market, including corporate accounts, local businesses, sports teams, universities, medical-related travel, government travel, training groups, social blocks, and extended stay opportunities
Conduct outside sales calls, prospecting, account maintenance, client visits, community networking, and follow-up communication
Respond to leads and inquiries in a timely and professional manner
Prepare proposals, negotiate rates, secure group room blocks, and follow up on definite and tentative business
Schedule and conduct hotel site tours and client presentations
Maintain strong working relationships with local companies, area demand generators, chambers, community organizations, and referral partners