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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $60,000.00
Work Schedule
Standard Hours
Benefits
Paid Time Off
annual bonuses
Job Description
Great Wolf Lodge is a well-established hospitality company specializing in providing unique and memorable experiences through its indoor water park resort destinations. Renowned for combining the magic of family vacations with exceptional guest service, Great Wolf Lodge has grown to be a leader in the hospitality and entertainment industry. The company focuses on delivering fun, safe, and welcoming environments for families and groups of all sizes, making it a preferred destination for meetings, events, and leisure travel. With a commitment to quality and customer satisfaction, Great Wolf Lodge fosters a culture of teamwork, innovation, and continuous growth within the hospitality... Show More
Job Requirements
- Bachelor's degree in hotel or hospitality or related field or equivalent combination of education and experience
- Minimum 4 years in sales with specific experience in hospitality event or conference sales
- Demonstrated proficiency in Microsoft Office Suite
- Successful completion of criminal background check and drug screen
- Successful Department of Motor Vehicle check
- Professional communication skills both verbal and written
Job Qualifications
- Bachelor's degree in hotel or hospitality or related field or equivalent combination of education and experience
- Minimum 4 years in sales with specific experience in hospitality event or conference sales
- Demonstrated proficiency in Microsoft Office Suite
- Professional communication skills both verbal and written
- Significant customer service experience
- Strong problem solving and organizational skills
- Attention to detail and ability to exceed quality standards
- Enthusiastic and positive energy
- Multi-tasking ability
Job Duties
- Develop and execute comprehensive outbound prospecting strategy to secure new and existing group room and event business
- Increase market share through effective networking, research and business development activities
- Convert group and meeting inquiries to sales via fast response time and exceptional sales skills
- Represent Great Wolf at local and regional trade and travel shows
- Demonstrate strong account management fundamentals including effective CRM usage and pipeline management
- Build and maintain key client relationships generating repeat business and lifetime value
- Prepare compelling group proposals, sales materials and contracts resulting in sales wins
- Deliver on assigned group room and catering sales goals
- Exercise authority to skillfully negotiate contracting terms including pricing for meeting room rental and audio visual
- Submit weekly reports documenting sales activities, converted business and pipeline progression
- Create and update quarterly sales action plans outlining business development objectives and market segment strategy
- Provide consultation to clients on all aspects of lodge’s facilities and services
- Monitor room blocks and communicate with appropriate property personnel on group room pick-ups and rooming lists
- Represent the lodge in investigating and resolving any group complaints or conflicts
- Complete Banquet Event Orders and Resumes for clients and operations departments
- Provide detailed information on meeting-specific needs throughout the booking process
- Enter accurate rooming lists, routing information, tax-exempt status and verification of payment in Company software systems
- Maintain Posting Master account ledger by tracking all open PM accounts
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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