Sales Manager

Lexington, KY, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

overtime pay

Professional development opportunities

Employee Discounts

work schedule flexibility

Job Description

Avion Hospitality is a dynamic hospitality management company specializing in operating hotels with a strong emphasis on service excellence and operational efficiency. Known for their commitment to guest satisfaction and market-responsive strategies, Avion Hospitality successfully manages a portfolio of hotels that blend outstanding accommodations with top-tier business and recreational amenities. The company’s focus is not only on delivering exceptional guest experiences but also on driving sustained revenue growth and market presence for its properties through a skilled team of professionals. Avion Hospitality prides itself on fostering a collaborative work environment where employees are encouraged to grow professionally while maintaining the highest standards in hospitality management.

The Sales Manager role at Avion Hospitality is pivotal to the organization’s growth strategy and revenue objectives. This management-level position involves effectively soliciting and managing all accounts within assigned market segments to positively impact hotel revenues. The Sales Manager works closely with the Director of Sales to align sales efforts with the hotel’s revenue and market share goals. The role requires a high level of customer interaction, including prospecting new clients and closing sales opportunities within the territory or assigned accounts. Given the competitive nature of the hospitality industry, the ability to maintain composure and work effectively under pressure is essential. This position demands an individual who can analyze and respond to market trends with innovative sales strategies, coordinate special promotions, and conduct site inspections and entertaining of clients to boost direct sales segments.

The Sales Manager will also be responsible for attending various meetings, including daily or weekly sales meetings, monthly professional organization gatherings, and mandatory internal briefings, ensuring consistent team communication and alignment on sales goals. Regular interaction with guests and employees is expected to meet Avion Hospitality’s high standards for attentiveness, friendliness, and service orientation. This role may require flexibility in working hours to meet the full scope of responsibilities; overtime is applicable for non-exempt associates. Furthermore, proficiency in Windows operating systems, strong communication skills, and a valid driver’s license are necessary prerequisites. The Sales Manager position is a key driver in maintaining and growing the market share within the hospitality sector, focusing on business travel and group sales. This role offers dedicated professionals the opportunity to build robust client relationships while contributing significantly to the hotel’s financial success.

Job Requirements

High school diploma or equivalent
Experience in hotel or related field preferred
Valid driver’s license for applicable state
Proficient with Windows operating systems
Strong communication skills
Ability to evaluate and select among alternative courses of action quickly and accurately
Ability to work well under high-pressure situations
Ability to maintain composure and objectivity under pressure
Effective problem-solving skills
Ability to assimilate complex information from disparate sources
Effective listening and understanding skills
Ability to work with financial information and basic arithmetic

Job Qualifications

High school diploma or equivalent
College coursework in related field desired
Experience in hotel or related field preferred
Valid driver’s license for applicable state
Proficient with Windows operating systems
Strong communication skills
Ability to evaluate and select among alternative courses of action quickly and accurately
Ability to work well under high-pressure situations
Ability to maintain composure and objectivity under pressure
Effective problem-solving skills
Capacity to assimilate complex information from disparate sources
Effective listening and understanding skills
Ability to work with financial information and basic arithmetic

Job Duties

Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner
Maintain regular attendance in compliance with Avion Hospitality standards, including mandatory Monday-Friday ABR meeting
Maintain high standards of personal appearance and grooming, including compliance with dress code and wearing name tag
Comply at all times with Avion Hospitality standards and regulations for safe and efficient hotel operations
Solicit assigned accounts to achieve or exceed budgeted rooms revenue
Conduct sales specific to business travel and/or groups, as required
Make sales appointments and cold calls to consistently prospect accounts for all direct sales segments
Monitor production of all top accounts and evaluate market trends
Meet or exceed sales solicitation call goals assigned by Director of Sales
Invite clients to hotel for entertainment, lunches, tours and site inspections
Assist in implementing special promotions related to direct sales segments
Attend and participate in daily/weekly sales meetings and monthly meetings of assigned professional organizations
Participate in required M.O.D. and Saturday office coverage as scheduled
Be familiar with all sales policies and house rules
Be attentive, friendly, helpful and courteous to guests, employees and managers
Attend monthly all-employee meetings and other management-required functions
Meet and greet onsite contacts
Abide by Prime Selling Time (PST)
React to negative market trends by implementing blitzes or catering promotions
Handle inquiries as part of Inquiry Day Program
Perform other duties as requested by General Manager or Director of Sales