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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $48,200.00 - $55,400.00
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Retirement Plan
Paid Time Off
Professional Development
Hybrid work
Job Description
The University of Michigan, a globally recognized public research university located in Ann Arbor, is home to a vibrant and dynamic Conference and Event Services (CES) department. This team excels in delivering expert conference and event management solutions for both University of Michigan internal groups and external clients. The department orchestrates more than 17,000 events annually, including over 230 summer conference groups and more than 100,000 summer bed nights, handling a variety of events such as in-person, virtual, and hybrid conferences. Generating over 13 million dollars in revenue, CES is a significant contributor to the campus community’s engagement and hospitality... Show More
Job Requirements
- Bachelor's degree or equivalent combination of education and experience
- minimum 3 years of event management or sales experience
- proficiency with Microsoft applications including Google Suite, Word, Excel, PowerPoint
- experience building customer relationships
- valid driver's license
Job Qualifications
- Bachelor's degree
- minimum of 3 years of event management or sales experience in corporate hospitality or university environment
- proficiency with Microsoft applications including Google Suite, Word, Excel, PowerPoint
- experience building strong customer relationships
- valid driver's license
- bachelor's degree in hospitality, sales, business or marketing specialty preferred
- familiarity with higher education
- Certified Meeting Planner (CMP) credential preferred
- experience with event management software and CRM software
Job Duties
- Manage a portfolio of accounts to achieve retention of business and promote referrals for lead development
- conduct research and mining of potential new clients on a weekly basis
- solicit a portfolio of clients internally and externally through existing accounts, cold calling, referral and other means to increase sales leads
- prepare requests for proposals and quotes utilizing existing inventory and initiating procurement when needed
- provide customer service one-client-at-a-time ensuring satisfaction and retention
- cultivate industry relationships on campus, locally and nationally
- achieve agreed-upon sales targets and outcomes annually
- stay knowledgeable of industry best practices, trends and competitive landscape
- develop programs to generate profitable margins within key market segments
- initiate contact with university faculty, staff and affiliated organizations to identify sales growth opportunities
- engage in yield management strategies to maximize university resource use
- lead or participate in site tours, site selections, sales meetings, sales visits, and community involvement groups
- respond to inquiries from prospective and returning clients regarding facility use and services
- draft bid proposals, create reservations and send confirmations
- attend annual local or regional trade shows to identify new business opportunities
- document sales tracking including captured and lost business within CRM
- assist in developing new inventory and pricing strategies
- book venue spaces as needed in Event Management Software
- focus sales expertise on summer programs, conferences and registrations, intern housing and posterboard sales
- contribute to development and administration of long-term goals and strategic marketing planning
- update information on CES website and participate in social media planning and execution
- assist with content generation for quarterly CES newsletter
- serve on Facts & Snacks and Wedding Marketing teams
- attend Student Life Marketing Communication meetings
- prepare contracts for conference services, summer programs, facility use and catering
- create bid proposals, budgets and process executable contracts
- authorize payments for conference-related expenses
- create client profiles in CRM and conduct turnover meetings with operations
- collaborate daily with cross-functional teams
- suggest improvements to operations and sales to increase revenue and profits
- return emails and phone calls promptly
- perform event management duties as necessary
- serve on committees and work teams as requested
- attend staff training and professional development opportunities
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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