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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $44,500.00 - $95,500.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
wellness programs
Job Description
Hard Rock Hotel & Casino Sioux City is a premier entertainment and hospitality destination located in Sioux City. Known for its vibrant atmosphere and exceptional amenities, this award-winning casino boasts more than 675 slot machines and thrilling live table game action, offering guests a comprehensive gaming experience. Beyond gaming, Hard Rock Hotel offers a luxurious stay, as it is a AAA Four Diamond rated hotel, a prestigious accolade attained by only a select five percent of the more than 28,000 properties approved by AAA. This rating reflects the hotel’s commitment to delivering a high standard of comfort, service, and quality... Show More
Job Requirements
- 3+ years experience in hospitality management sales
- Degree or diploma in Hospitality Management or equivalent education and experience
- Strong communication and listening skills
- Ability to multitask across several projects
- Proficient in Microsoft Office and hotel software
- High energy and effective people skills
- Ability to resolve client and guest complaints
- Ability to work collaboratively with management and teams
- Must maintain confidentiality of sensitive information
- Ability to move, stand, and sit for extended periods
- Ability to occasionally lift up to 10 pounds
Job Qualifications
- 3+ years experience in hospitality management sales
- Degree or diploma in Hospitality Management or equivalent education and experience
- Strong communication and listening skills
- Ability to present information effectively in one-on-one and small group settings
- Proficiency in Microsoft Office applications and hotel-specific software platforms such as MICROS Opera, Sabre/SYNXIS, Delphi
- Positive attitude and motivational skills
- Ability to multitask and manage multiple projects
- Strong numerical ability
- Ability to handle customer interactions with patience, tact, and diplomacy
Job Duties
- Solicit new and existing accounts to meet revenue goals through telephone prospecting, sales calls, site inspections, and written communication
- Coordinate and participate in blitzes, expositions, fairs, familiarization trips, site inspections, and other relevant activities
- Coordinate ongoing research of the industry to detect market trends and related information for sales and marketing strategy development
- Review and develop guest history records to enhance personalized service for repeat guests
- Ensure communication between sales and operations departments to satisfy special group needs
- Monitor sales, revenues, and expenses to assess goal accomplishment and adjust strategies accordingly
- Monitor competitive set activities and adjust execution as needed
- Resolve guest and client complaints and implement preventive changes
- Maintain effective relationships with clients
- Promote the organization within industry and trade associations
- Generate incremental revenue and brand awareness through creation and implementation of local events and promotions
- Ensure extraordinary guest experience to build loyalty
- Operate ethically to protect the Hard Rock brand
- Collaborate on special projects with senior management
- Assist in charitable requests and volunteer functions
- Build room blocks, reserve and audit function spaces
- Develop the Motor Coach program in collaboration with management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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