Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $33.17 - $43.27
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Performance bonus
Career development opportunities

Job Description

St. Regis Washington D.C. is part of the prestigious St. Regis Hotels & Resorts portfolio, which is renowned worldwide for offering luxury hospitality with timeless glamour and vanguard spirit. As a member of Marriott International, St. Regis embodies an uncompromising dedication to bespoke and anticipatory service delivered flawlessly by a team of gracious hosts who balance classic sophistication with modern sensibility. The Washington D.C. location upholds this rich tradition by providing exquisite experiences at one of the most iconic addresses in the nation’s capital. The property not only offers luxury accommodations but also commits to a work environment where culture, talent, and experiences are celebrated, fostering inclusion and equal opportunity for all associates. At St. Regis Washington D.C., employees are encouraged to be where they can do their best work, begin their purpose, belong to an amazing global team, and become the best version of themselves. Joining this esteemed establishment means becoming part of a global brand that values personalized service and luxury hospitality.

The Sales Manager role at St. Regis Washington D.C. is a full-time, management position focused on proactively soliciting and managing sales opportunities in the luxury hotel industry. Positioned within the sales and marketing category, this role is pivotal in building long-term, value-based relationships with customers and driving revenue growth. The Sales Manager is responsible for researching and developing new business leads, managing relationships with internal and external stakeholders, and ensuring a seamless transition of business details to the event management team. This role requires a strategic mindset and the ability to capitalize on market trends, competitor insights, and customer expectations to maximize the hotel's revenue potential.

With a competitive pay range of $33.17 to $43.27 per hour and eligibility for bonuses, this position offers financial incentives aligned with personal and business performance. The Sales Manager’s core responsibilities include engaging in sales calls, trade shows, client entertainment, and other relationship-building activities to continuously expand the customer base. They play a significant role in understanding the market dynamics, including supply and demand, economic trends, and the strengths and weaknesses of competitors, to close the best sales opportunities effectively.

This position also emphasizes exceptional customer service, as the Sales Manager executes brand and property standards to ensure guest satisfaction. Through direct guest engagement and feedback collection, the incumbent helps refine service quality and product offerings continuously. The role requires a blend of strategic sales acumen, interpersonal skills, and a profound knowledge of the hospitality market. Ideal candidates will have a background in business administration, marketing, or hotel and restaurant management, combined with professional experience in sales and marketing. The St. Regis Washington D.C. promotes a professional yet inclusive culture where associates are empowered to grow and succeed while contributing to the legacy of luxury and exemplary service for which the St. Regis brand is known.

Job Requirements

  • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
  • 3 years experience in sales and marketing or related professional area
  • OR 4-year bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major
  • 1 year of experience in sales and marketing or related professional area
  • Excellent verbal and written communication skills
  • Strong organizational and time management skills
  • Ability to work collaboratively in a team environment
  • Ability to travel locally for sales calls and events
  • Authorization to work in the United States

Job Qualifications

  • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major with 3 years experience in sales and marketing or related professional area
  • OR 4-year bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major with 1 year of experience in sales and marketing or related professional area
  • Strong interpersonal and communication skills
  • Ability to develop and maintain long-term customer relationships
  • Proven track record of meeting or exceeding sales goals
  • Knowledge of the hospitality industry and market trends
  • Proficiency in using CRM software and Microsoft Office Suite

Job Duties

  • Proactively build and strengthen relationships with existing and new customers to enable future bookings
  • Develop relationships within community to strengthen and expand customer base for sales opportunities
  • Manage and develop relationships with key internal and external stakeholders
  • Provide accurate, complete and effective turnover to Event Management
  • Research and develop new leads for property business
  • Participate in sales calls with members of sales team to acquire new business and/or close on business
  • Upsell each business opportunity to maximize revenue potential
  • Execute and support the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence)
  • Identify new business to achieve personal and location revenue goals
  • Understand overall market including competitors, economic trends, supply and demand and use this knowledge to sell effectively
  • Close the best opportunities for the location based on market conditions and location needs
  • Gain understanding of the location’s primary target customer and service expectations
  • Serve the customer by understanding their business, issues and concerns to offer better business solutions
  • Execute the brand’s Customer Service Standards and property’s Brand Standards
  • Set a positive example for guest relations
  • Interact with guests to obtain feedback on product quality and service levels

Job Criteria

Experience

Mid Level (3-7 years)


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