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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.75 - $21.50
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Flexible work schedule
Job Description
Hornblower Group is a global leader in experience and transportation with over a 100-year legacy. The company offers a diverse portfolio of services encompassing water- and land-based experiences, sightseeing and dining cruises, and comprehensive ferry and transportation services. Among its many divisions, City Experiences focuses on premier experiences such as City Cruises, Walks, and Devour food tours, providing guests with immersive cultural and culinary adventures in over 111 countries and more than 125 U.S. cities. City Ferry, another key Hornblower Group division, is the largest private operator of high-speed passenger and vehicle ferries in the U.S., managing services like NYC... Show More
Job Requirements
- Bachelor's degree preferred
- minimum 1 year of experience in sales support or event coordination
- effective communication skills
- high organizational skills and strong attention to detail
- ability to multitask
- ability to maintain effective working relationships
- strong listening and problem-solving skills
- proficiency with Microsoft Office
- ability to work flexible schedule including nights and weekends
Job Qualifications
- Bachelor's degree preferred
- minimum 1 year of experience in sales support or event coordination
- effective verbal and written communication skills
- high level of organizational skills and attention to detail
- ability to handle multiple tasks and projects simultaneously
- ability to establish and maintain effective working relationships
- strong listening skills with problem assessment and solution suggestions
- proficiency with Microsoft Office applications including Word, Excel, and PowerPoint
- flexibility to work nights and weekends
Job Duties
- Develop a comprehensive knowledge of all regional vessels, products and enhancements
- take the lead on post-contract follow-ups including passenger count adjustments and upsells to groups to drive incremental revenue
- successfully upsell existing guests to higher-value options and enhancements
- follow City Cruises guidance on when and how to follow up with clients to present revenue generation opportunities
- handle objections using extensive product knowledge
- maintain a flexible schedule including nights and weekends for site visits and meetings
- serve as a resource for the sales team and greet clients upon boarding as the local contact in the absence of national account managers
- serve as the primary point of contact for client post-booking including conducting site visits and meeting clients
- be present during detailed events acting as liaison between sales and operations
- ensure accurate product details are communicated to Food & Beverage and Operations teams
- manage a minimum of 50 events per month including all cruise details
- develop strong rapport with guests by thanking them, gathering feedback, securing referrals, facilitating rebooking and encouraging survey completion
- resolve guest issues in collaboration with General Manager and Director of Sales
- manage all administrative and operational activities including payment collection
- answer post-booking inquiries leveraging deep understanding of vessels, products and pricing
- ensure correct guest billing
- document guest interactions in Salesforce with detailed notes and task management
- compile reports for bi-weekly meetings showing all cruise details
- perform additional job duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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