Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $27.00 - $36.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible scheduling
Job Description
Optima Lumina is a distinguished residential development project by Optima, a company renowned for its commitment to architectural excellence and sustainable, community-focused designs. The building is elegantly crafted by award-winning architects David C. Hovey, FAIA and David Hovey, Jr., AIA, strategically located at the intersection of Green Bay Road and Washington Avenue. Optima Lumina stands as a landmark within Wilmette, offering a luxurious lifestyle experience characterized by sophisticated design elements including sculptural forms, terracotta textures, and terraces adorned with vertical greenery. The property features one-, two-, and three-bedroom condominiums complemented by thoughtfully curated amenities, reflecting Optima’s dedication to environmental responsibility and refined living standards.
The Sales Gallery Associate / Sales Support Coordinator role is an hourly, non-commissioned position intended to support the sales team and enhance the buyer experience for Optima Lumina. Unlike commissioned sales agents, this role focuses on providing critical front-of-house coverage, lead intake, buyer communication, and administrative support instead of direct sales activities. Ideal candidates will possess an active real estate license preferred but not mandatory to have prior sales experience. This position offers a unique opportunity to immerse in the luxury real estate market and gain valuable experience working closely with a seasoned sales team while contributing to the seamless operation of the sales gallery.
The Associate will be the visible and welcoming presence at the sales gallery entrance, managing visitor inquiries, phone calls, emails, and scheduling in a manner consistent with Optima’s brand standards of polish and excellence. Responsibilities include ensuring smooth operational flow by shielding sales agents from interruptions during presentations and tours, providing initial project information within approved guidelines, and maintaining accurate customer relationship records. This role demands professionalism, responsiveness, strong organizational skills, and the ability to multitask effectively in a high-expectation, luxury environment.
Optima values diversity and inclusivity and encourages candidates from all backgrounds to apply, reaffirming its commitment to equal opportunity employment. Compensation ranges from $27 to $35 per hour, with final rates dependent on schedule, licensing status, market conditions, and experience. This role supports part-time or full-time schedules aligned with sales gallery hours, including weekend and occasional evening shifts, underscoring the dynamic nature of the luxury sales environment.
Joining Optima Lumina as a Sales Gallery Associate means engaging with a brand that champions thoughtful design, outstanding customer service, and a collaborative team culture. This position not only fosters a welcoming atmosphere for prospective buyers but also facilitates efficient sales operations and helps elevate the buyer experience from initial inquiry through the sales process. Candidates will enhance their skills in real estate operations, luxury brand representation, and client relations, making this role an excellent stepping stone for professionals embarking on or advancing their careers in real estate sales support.
The Sales Gallery Associate / Sales Support Coordinator role is an hourly, non-commissioned position intended to support the sales team and enhance the buyer experience for Optima Lumina. Unlike commissioned sales agents, this role focuses on providing critical front-of-house coverage, lead intake, buyer communication, and administrative support instead of direct sales activities. Ideal candidates will possess an active real estate license preferred but not mandatory to have prior sales experience. This position offers a unique opportunity to immerse in the luxury real estate market and gain valuable experience working closely with a seasoned sales team while contributing to the seamless operation of the sales gallery.
The Associate will be the visible and welcoming presence at the sales gallery entrance, managing visitor inquiries, phone calls, emails, and scheduling in a manner consistent with Optima’s brand standards of polish and excellence. Responsibilities include ensuring smooth operational flow by shielding sales agents from interruptions during presentations and tours, providing initial project information within approved guidelines, and maintaining accurate customer relationship records. This role demands professionalism, responsiveness, strong organizational skills, and the ability to multitask effectively in a high-expectation, luxury environment.
Optima values diversity and inclusivity and encourages candidates from all backgrounds to apply, reaffirming its commitment to equal opportunity employment. Compensation ranges from $27 to $35 per hour, with final rates dependent on schedule, licensing status, market conditions, and experience. This role supports part-time or full-time schedules aligned with sales gallery hours, including weekend and occasional evening shifts, underscoring the dynamic nature of the luxury sales environment.
Joining Optima Lumina as a Sales Gallery Associate means engaging with a brand that champions thoughtful design, outstanding customer service, and a collaborative team culture. This position not only fosters a welcoming atmosphere for prospective buyers but also facilitates efficient sales operations and helps elevate the buyer experience from initial inquiry through the sales process. Candidates will enhance their skills in real estate operations, luxury brand representation, and client relations, making this role an excellent stepping stone for professionals embarking on or advancing their careers in real estate sales support.
Job Requirements
- Active Illinois real estate license
- Excellent communication skills in person, by phone, and via email
- Strong organizational and multitasking abilities
- Professional etiquette and polished demeanor
- Ability to work part-time or full-time including weekends and occasional evenings
- Basic knowledge of real estate terminology and sales process beneficial
- Comfortable using CRM and other administrative tools
- Commitment to providing exceptional customer service and hospitality
Job Qualifications
- Active Illinois real estate license required
- Prior real estate sales experience is helpful but not required
- Strong communication skills in person, by phone, and in writing
- Professional presence and comfort engaging with luxury residential buyers, brokers, and high-expectation clientele
- Highly responsive, organized, detail-oriented, and able to manage multiple inquiries and tasks at once
- Customer service, hospitality, concierge, leasing, front desk, brokerage support, or high-end retail experience preferred
- Comfortable learning and communicating approved project details, brand positioning, floor plan information, amenities, and sales process basics
- Ability to work collaboratively with commissioned sales agents, marketing, Optima leadership, and external brokerage partners
Job Duties
- Maintain a professional and consistent presence at the sales gallery entrance so every visitor is welcomed immediately and appropriately directed
- Support the sales team by handling walk-ins, phone calls, outbound follow-up, email responses, scheduling, and basic project inquiries while agents are engaged with buyers
- Protect the quality of the buyer presentation experience by preventing sales agents from having to interrupt appointments when visitors arrive or calls come in
- Represent the Optima brand with polish, hospitality, responsiveness, and attention to detail in all interactions
- Serve as the first point of contact for prospective buyers, brokers, VIP guests, and walk-in visitors
- Assist with scheduling and confirming sales appointments, VIP tours, broker visits, and follow-up meetings
- Capture and log guest, broker, and prospect information accurately in the applicable tracking system or CRM
Job Criteria
Experience
No experience required
Job Location
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