Sales Floor Lead

Cuyana is a contemporary apparel and accessories brand that champions the philosophy of 'Fewer, Better'—a commitment to thoughtful design, premium quality, and sustainability. Known for its minimalist aesthetic and sustainable approach, Cuyana values authenticity, community, and creating lasting relationships with its clients. Operating in the competitive retail market, Cuyana offers a premium shopping experience both online and in its physical store locations, including the Stanford store where this role is based. The company emphasizes creating excellence through accountability and consistent results while fostering a respectful, inclusive team culture where collaboration and growth are key. Cuyana is proud to be an Equal Opportunity Employer, adhering to all national, state, and local laws regarding nondiscrimination and equal opportunity in hiring decisions.

We are currently seeking a full-time Retail Sales Floor Lead (Keyholder) for our Stanford store location. This pivotal position plays a key role within our retail store leadership team by maintaining personal sales goals, guiding junior team members, and ensuring the daily operations of the store run seamlessly. In this role, you will be responsible for delivering exceptional customer experiences by modeling the Cuyana Customer Journey, supervising the sales floor in the absence of management, and supporting the team in achieving sales targets. The role demands a professional attitude, strong leadership skills, and a passion for clienteling within a fast-paced, sales-driven environment. The Sales Floor Lead actively participates in training new associates on customer service standards, product knowledge, and point-of-sale systems while also managing inventory operations including shipping, receiving, and restocking.

This position requires a flexible schedule including availability on weekends, holidays, evenings, and events, ensuring that the store is adequately staffed during peak times and promotional activities. The hourly pay for this role ranges between $22 to $27 depending on location, experience, qualifications, and skills. Benefits include comprehensive medical, dental, and vision insurance, life and disability coverage, paid vacation, sick and holiday time, commuter benefits, 401(k) plan, performance bonuses, product incentives, and a generous employee discount.

Ideal candidates will embody the company values: cultivating community by demonstrating honesty and inclusivity; creating excellence through accountability and decisiveness; and building and evolving by continually seeking innovative solutions and embracing feedback. This is an exciting opportunity for motivated leaders who thrive in a dynamic retail setting and are eager to contribute to a brand with a meaningful mission and a commitment to superior client service.