Hilton Grand Vacations logo

Sales Executive In House

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Exact $140,000.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
401(k) plan with Company Match
life insurance coverage
Paid Time Off
Paid sick leave
Paid parental leave
Employee Stock Purchase Program
Team Member Travel Discounts
Learning, development, and career advancement opportunities
Team member recognition initiatives

Job Description

Hilton Grand Vacations (HGV) is a renowned global leader in the vacation ownership industry, dedicated to delivering exceptional experiences to its Owners, Members, and Guests. Founded over 30 years ago, HGV has built a solid reputation based on its people-first culture and commitment to quality, innovation, and growth. The company has been recognized by Newsweek as one of "America’s Greatest Workplaces for Parents & Families," highlighting its dedication to fostering a supportive, inclusive workplace for its team members. Based in Honolulu, Hawaii, HGV offers a dynamic and engaging environment for its employees, blending the excitement of the travel and hospitality industry with a strong ethical foundation and professional development opportunities.

The role of an In-House Sales Executive at Hilton Grand Vacations is pivotal to the company’s continued success. This position, located in the vibrant city of Honolulu, is ideal for motivated sales professionals who are passionate about providing an exceptional sales experience and value long-term relationship building with clients. The In-House Sales Executive is charged with presenting and selling Hilton Grand Vacations’ ownership products and programs to both current Owners and prospective buyers. Success in this role requires a strong commitment to ethical practices, compliance with all applicable laws and regulations, including Hawaii real estate licensing, and a genuine focus on customer satisfaction.

This full-time position offers a competitive compensation structure primarily based on commission, with an anticipated target annual earning of $140,000, plus the security of an hourly rate of $16 as an advance against earned commissions. Eligible candidates may benefit from relocation assistance to Honolulu, Hawaii, enhancing accessibility for qualified individuals outside the area. Additionally, the company supports professional growth through licensing reimbursements and sign-on bonuses, fostering a positive career pathway within the thriving vacation ownership industry.

The In-House Sales Executive will engage with clients through various communication channels such as email, telephone, virtual meetings, and face-to-face interactions. Beyond sales, representatives will contribute to maintaining Hilton Grand Vacations’ brand integrity by adhering to company policies, participating in ongoing training, and staying well-informed about product updates. This role also includes responsibilities such as welcoming clients, managing follow-up communications, resolving guest issues in collaboration with Quality Assurance Managers, and generating referral leads to expand the customer base.

Candidates for this role will thrive in a fast-paced, guest-focused environment where sales goals are aligned with overall business objectives. The work schedule reflects the dynamic nature of the hospitality industry, requiring flexibility to accommodate shifts including weekends and holidays. Upon completion of an initial two-week paid training, employees will be assigned a five-day workweek that meets business demands.

Joining Hilton Grand Vacations means becoming part of a team that values professionalism, integrity, and ethical conduct. The company offers a comprehensive benefits package from day one, including medical, dental, and vision insurance, 401(k) plans with company match, life insurance, and generous paid time off. Career advancement and ongoing development are strongly supported, making it an excellent opportunity for sales professionals eager to build a fulfilling career in vacation ownership sales within a company recognized for its positive workplace culture and dedication to its people.

Job Requirements

  • Minimum 1 year of proven sales and customer service experience
  • Minimum 6 months of previous timeshare/vacation ownership experience
  • High school diploma or equivalent
  • Ability to acquire an active Hawaii Real Estate license
  • Ability to work a flexible schedule to include weekends and holidays
  • Proficiency in English (reading/writing/speaking)
  • Ability to resolve sophisticated customer service issues
  • Proven ability to adapt to changes in a fast paced environment

Job Qualifications

  • Strong communication and interpersonal skills
  • Ability to work effectively in a guest-focused, sales-driven environment
  • Demonstrated professionalism, integrity, and ethical conduct
  • Ability to obtain and maintain a valid Hawaii Real Estate License (licensing support available)
  • Prior sales or customer service experience preferred
  • Minimum 1 year of proven sales and customer service experience
  • Minimum 6 months of previous timeshare/vacation ownership experience
  • High school diploma or equivalent
  • Ability to acquire an active Hawaii Real Estate license
  • Ability to work a flexible schedule to include weekends and holidays
  • Proficiency in English (reading/writing/speaking)
  • Ability to resolve sophisticated customer service issues
  • Proven ability to adapt to changes in a fast paced environment

Job Duties

  • Present and sell Hilton Grand Vacations ownership products and programs to current Owners and potential Owners
  • Build and maintain professional relationships while delivering a consistent, high-quality sales experience
  • Achieve individual sales goals in alignment with departmental and company objectives
  • Ensure full compliance with applicable local, state, and federal laws and regulations, including Hawaii real estate licensing requirements
  • Accurately complete all required sales documentation and adhere to established operational procedures
  • Participate in required training, development programs, and performance evaluations
  • Represent Hilton Grand Vacations in a professional and ethical manner at all times
  • Welcome clients and present luxury Hilton Grand Vacation Club ownership products to potential buyers
  • Maintain effective communication with clients and provide follow up to ensure customer happiness
  • Liaise with Quality Assurance Managers to resolve guest related issues as they arise
  • Attend all sales training and sales meeting for key information on Hilton Grand Vacation Club product and related updates
  • Apply selling concepts promoted at Hilton Grand Vacations
  • Use various forms of communication (email, telephone, online/virtual, and written) to work with Guests and Owners
  • Perform follow-up interactions to complete a sale online using appropriate HGV technology and adhering to HGV inventory selling guidelines
  • Generate referral leads with each new customer
  • Promote a positive work environment and adhere to Hilton Grand Vacation core values and policies
  • Work well in a team environment

Job Criteria

Experience

Mid Level (3-7 years)


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