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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $140,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) plan with Company Match
life insurance coverage
Paid Time Off
Paid sick leave
Paid parental leave
Employee Stock Purchase Program
Team Member Travel Discounts
Learning, development, and career advancement opportunities
Team member recognition initiatives
Job Description
Hilton Grand Vacations (HGV) is a renowned global leader in the vacation ownership industry, dedicated to delivering exceptional experiences to its Owners, Members, and Guests. Founded over 30 years ago, HGV has built a solid reputation based on its people-first culture and commitment to quality, innovation, and growth. The company has been recognized by Newsweek as one of "America’s Greatest Workplaces for Parents & Families," highlighting its dedication to fostering a supportive, inclusive workplace for its team members. Based in Honolulu, Hawaii, HGV offers a dynamic and engaging environment for its employees, blending the excitement of the travel and hospitality... Show More
Job Requirements
- Minimum 1 year of proven sales and customer service experience
- Minimum 6 months of previous timeshare/vacation ownership experience
- High school diploma or equivalent
- Ability to acquire an active Hawaii Real Estate license
- Ability to work a flexible schedule to include weekends and holidays
- Proficiency in English (reading/writing/speaking)
- Ability to resolve sophisticated customer service issues
- Proven ability to adapt to changes in a fast paced environment
Job Qualifications
- Strong communication and interpersonal skills
- Ability to work effectively in a guest-focused, sales-driven environment
- Demonstrated professionalism, integrity, and ethical conduct
- Ability to obtain and maintain a valid Hawaii Real Estate License (licensing support available)
- Prior sales or customer service experience preferred
- Minimum 1 year of proven sales and customer service experience
- Minimum 6 months of previous timeshare/vacation ownership experience
- High school diploma or equivalent
- Ability to acquire an active Hawaii Real Estate license
- Ability to work a flexible schedule to include weekends and holidays
- Proficiency in English (reading/writing/speaking)
- Ability to resolve sophisticated customer service issues
- Proven ability to adapt to changes in a fast paced environment
Job Duties
- Present and sell Hilton Grand Vacations ownership products and programs to current Owners and potential Owners
- Build and maintain professional relationships while delivering a consistent, high-quality sales experience
- Achieve individual sales goals in alignment with departmental and company objectives
- Ensure full compliance with applicable local, state, and federal laws and regulations, including Hawaii real estate licensing requirements
- Accurately complete all required sales documentation and adhere to established operational procedures
- Participate in required training, development programs, and performance evaluations
- Represent Hilton Grand Vacations in a professional and ethical manner at all times
- Welcome clients and present luxury Hilton Grand Vacation Club ownership products to potential buyers
- Maintain effective communication with clients and provide follow up to ensure customer happiness
- Liaise with Quality Assurance Managers to resolve guest related issues as they arise
- Attend all sales training and sales meeting for key information on Hilton Grand Vacation Club product and related updates
- Apply selling concepts promoted at Hilton Grand Vacations
- Use various forms of communication (email, telephone, online/virtual, and written) to work with Guests and Owners
- Perform follow-up interactions to complete a sale online using appropriate HGV technology and adhering to HGV inventory selling guidelines
- Generate referral leads with each new customer
- Promote a positive work environment and adhere to Hilton Grand Vacation core values and policies
- Work well in a team environment
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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