Sales Event Manager

Hotel Ella is a luxury boutique hotel located in Austin, Texas, known for its historic charm and exceptional hospitality. As an iconic landmark with a blend of modern amenities and timeless elegance, Hotel Ella offers a unique experience for guests seeking comfort, style, and personalized service. The hotel caters to a diverse clientele, ranging from business travelers and wedding parties to social event hosts and corporate groups. With a strong commitment to delivering high-quality service and maintaining its prestigious reputation, Hotel Ella stands out as a preferred venue for events in the Austin area.

The Event Service Manager role at Hotel Ella is a pivotal position responsible for ensuring the flawless execution of a variety of events including group functions, catering gatherings, weddings, social events, and special occasions. This role functions as a bridge between the event sales team and the operational departments, ensuring seamless communication and coordination on all event details. The primary objective of the Event Service Manager is to provide a remarkable client and guest experience by managing each event with precision, hospitality, and attention to detail.

Employed full-time in a fast-paced luxury boutique hotel environment, this position demands excellent organizational skills, proactive problem-solving abilities, and exceptional communication to handle multiple events and priorities simultaneously. The Event Service Manager leads internal pre-event meetings, reviews banquet orders for accuracy, coordinates with departments such as Food and Beverage, Culinary, Housekeeping, Front Office, and others to ensure all logistical elements are aligned and executed according to standards. On event days, this manager acts as the main point of contact for clients, vendors, and event hosts, managing real-time issues and adapting plans to maintain a superior experience.

Beyond operational delivery, this role plays a critical part in maintaining strong client relationships by anticipating needs, resolving service issues promptly, and supporting post-event follow-ups including feedback and continuous improvement. Administrative oversight such as managing event documentation, financial details related to billing, staffing, and inventory also falls under this role's responsibilities to support profitability and efficiency.

The Event Service Manager at Hotel Ella also demonstrates strong leadership, guiding banquet and service teams throughout the event execution with a focus on professionalism, accountability, and service excellence. Training and coaching team members is essential to maintain the high standards expected within the luxury hospitality sector. Furthermore, collaboration across various departments is fostered to ensure all aspects of event delivery are consistently executed with excellence. This role requires flexibility in scheduling, including availability during evenings, weekends, and holidays, to meet the demands of the event calendar.

In summary, the Event Service Manager at Hotel Ella is integral to upholding the hotel's prestigious brand identity by delivering flawless event experiences, fostering strong client partnerships, leading talented teams, and orchestrating comprehensive operational and administrative functions. This career opportunity offers a challenging and rewarding environment for candidates passionate about luxury hospitality, event management, and exceeding guest expectations.