Job Overview
Compensation
Salary
Range $43,400.00 - $83,700.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Flexible work schedule
Job Description
This esteemed 4 to 5-star resort is renowned for providing impeccable luxury and exceptional service, catering to discerning guests from around the world. Known for its breathtaking location, world-class amenities, and exquisite dining experiences, the resort offers a refined atmosphere that combines comfort and elegance. With an unwavering commitment to maintaining high-quality standards, this resort has established itself as a premier destination for leisure travelers, corporate clients, and special events alike. The resort prides itself on attention to detail, personalized service, and a welcoming ambiance that ensures each guest experience is unique and memorable.
The Director of Conference Services plays an essential leadership role within the resort's operations. This position is responsible for overseeing the conference services management and support team, ensuring smooth coordination and delivery of services for groups and organizations hosting meetings, conventions, and events on the resort grounds. The Director is accountable for maintaining the highest standards of service consistent with the resort's 4 and 5-star reputation. This involves direct collaboration with various departments such as food and beverage, audio-visual, kitchen, and front office to guarantee flawless execution of all conference-related activities.
The role requires a thorough understanding of conference services operations and a demonstrated ability to lead a team in a high-pressure luxury resort environment. The successful candidate must possess superior organizational skills, attention to detail, and the ability to manage multiple priorities efficiently while meeting deadlines. Key responsibilities include selling and reserving conference rooms, serving as the onsite contact for all groups, and ensuring that all special arrangements, such as event orders and convention resumes, are meticulously prepared and authorized. The Director also plans and supports group events, managing food and beverage selections, entertainment, decorations, and audio-visual requirements.
A critical aspect of the role is the Director's leadership in weekly departmental meetings, coaching and supporting the management team, and overseeing the administrative support staff. Communication and interpersonal skills are paramount, as this position requires professional and diplomatic interaction with clients, team members, and hotel departments. The Director must be calm under pressure, customer-focused, and capable of problem-solving in real-time to address any unforeseen challenges during events. Experience in the Delphi system and familiarity with relevant technology applications are also necessary to fulfill the responsibilities of the position effectively.
In summary, the Director of Conference Services position offers an exciting opportunity for a motivated, experienced professional to lead and elevate the resort's conference services department, ensuring exceptional event experiences that meet 5-star standards. This full-time position requires a minimum of two years of relevant conference management experience within a comparable luxury hotel setting. The role demands a detail-oriented, organized, and reliable individual with strong written and verbal communication skills, a professional demeanor, and a collaborative team spirit.
The Director of Conference Services plays an essential leadership role within the resort's operations. This position is responsible for overseeing the conference services management and support team, ensuring smooth coordination and delivery of services for groups and organizations hosting meetings, conventions, and events on the resort grounds. The Director is accountable for maintaining the highest standards of service consistent with the resort's 4 and 5-star reputation. This involves direct collaboration with various departments such as food and beverage, audio-visual, kitchen, and front office to guarantee flawless execution of all conference-related activities.
The role requires a thorough understanding of conference services operations and a demonstrated ability to lead a team in a high-pressure luxury resort environment. The successful candidate must possess superior organizational skills, attention to detail, and the ability to manage multiple priorities efficiently while meeting deadlines. Key responsibilities include selling and reserving conference rooms, serving as the onsite contact for all groups, and ensuring that all special arrangements, such as event orders and convention resumes, are meticulously prepared and authorized. The Director also plans and supports group events, managing food and beverage selections, entertainment, decorations, and audio-visual requirements.
A critical aspect of the role is the Director's leadership in weekly departmental meetings, coaching and supporting the management team, and overseeing the administrative support staff. Communication and interpersonal skills are paramount, as this position requires professional and diplomatic interaction with clients, team members, and hotel departments. The Director must be calm under pressure, customer-focused, and capable of problem-solving in real-time to address any unforeseen challenges during events. Experience in the Delphi system and familiarity with relevant technology applications are also necessary to fulfill the responsibilities of the position effectively.
In summary, the Director of Conference Services position offers an exciting opportunity for a motivated, experienced professional to lead and elevate the resort's conference services department, ensuring exceptional event experiences that meet 5-star standards. This full-time position requires a minimum of two years of relevant conference management experience within a comparable luxury hotel setting. The role demands a detail-oriented, organized, and reliable individual with strong written and verbal communication skills, a professional demeanor, and a collaborative team spirit.
Job Requirements
- Previous conference services experience in a leadership role at a 4 or 5 star resort
- Minimum two years experience in conference management
- Knowledge of hotel operations including kitchen and front office
- Proficient in Delphi system and relevant technology applications
- Strong professional communication skills
- Ability to work under pressure and meet deadlines
- Teamwork and leadership capabilities
- Detail oriented and organized
- High standards for service quality
- Diplomatic, calm and customer service oriented
- Reliable and trustworthy
Job Qualifications
- Delphi knowledge and experience
- Basic relevant technology applications
- Professional communication skills both verbal and written
- Good grammar usage
- Able to compose correspondence including letters, emails, memos and reports
- Able to work under pressure and meet deadlines
- Able to work and contribute to a team environment
- Minimum of two years experience in conference management in a hotel of comparable quality and size
- Knowledgeable of operations in other areas of the hotel, particularly kitchen and front office
- Detail oriented
- Organized and efficient
- Safety minded
- High quality standards for production and service
- Diplomatic and calm
- Strong written and verbal communications skills
- Courteous, friendly and professional manner
- Good team player
- Customer service focus
- Able to work productively with little supervision
- Trustworthy and reliable
Job Duties
- Sell and reserve conference rooms and coordinate services for groups and organizations holding meetings, conventions and other events on hotel grounds
- Act as onsite contact for all assigned groups, as well as working with the customer to produce BEO's and Convention Resumes
- Ensure that all special arrangements-Food and Beverage, Audio Visual, and other requests are properly documented on BEO's and signed by authorized representative
- Attend pre-conference meetings when necessary with clients and pertinent departments to confirm all relevant details are communicated
- Understand and respond to all guest needs and requests in a timely and professional manner
- Act as a liaison between hotel and groups, ensuring meeting space is appropriately set up, and handling any special client requests and activities on or off-site
- Create group resumes sheets which detail group purpose, room/suite block/pickup, rates and special negotiations, VIPs, meeting and recreation agenda, AV, accounting, and all special instructions to operational departments of hotel
- Plan assigned group food and beverage events, including assistance with menu selection, decorations, entertainment, and audio visual
- Address unexpected problems as they arise to make sure that the events go as planned
- Create Banquet Event Orders that include information for each groups’ meeting and food and beverage functions
- Communicate last minute changes in group functions to hotel staff and ensure satisfactory follow-up
- Plan and direct pre-convention meetings, as requested by client
- Lead weekly departmental meetings, and support the management team in their roles
- Oversee an administrative support team
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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