Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401(k) program with company match
Tuition Assistance
discounted room rates at Concord-managed hotels
Training and development opportunities
Career advancement opportunities
Job Description
Concord is a prominent hotel chain known for its dedication to delivering exceptional guest experiences and fostering a positive work environment. With a strong emphasis on quality, integrity, community, profitability, and fun, Concord aims to provide not only outstanding accommodations but also a supportive culture where employees are valued and encouraged to grow. The company’s “Associate First” policy highlights its commitment to recognizing the efforts and dedication of its staff while maintaining a healthy work-life balance. Concord operates multiple hotels, each focused on offering premium service through a combination of excellent amenities, professional staff, and meticulous attention to detail, making it a leading name in the hospitality industry.
The role of Sales Coordinator at Concord is crucial in bridging communication between the front desk and the sales team, ensuring that group and meeting reservations are efficiently managed and that clients receive the high standard of service promised by the hotel. As a Sales Coordinator, your responsibilities will involve handling incoming reservation calls, assisting with contracts, managing room blocks, and supporting both the sales and front desk teams to guarantee smooth operational flow. This position is full-time and offers competitive wages, comprehensive benefits including medical, dental, and vision insurance, life insurance, disability options, a 401(k) plan with company match, tuition assistance, discounted room rates at Concord hotels, and opportunities for training and career development.
This role is not only about administrative support but also about playing an active part in the hotel’s success by coordinating event details from pre-event planning through to post-event follow-ups. You will gain in-depth knowledge of the hotel’s food and beverage services, function spaces, audio-visual capabilities, and digital sales systems such as Delphi, CI/TY, and PMS. The Sales Coordinator position offers promising career growth, with many coordinators advancing to Sales Manager roles and even director-level positions at Concord. This is a fantastic opportunity for individuals who have prior experience in hospitality or sales support, possess strong organizational and communication skills, and thrive in a fast-paced, team-oriented environment.
Joining Concord means becoming part of a unified and entrepreneurial team that strives to deliver excellence in hotel sales and guest services. The company encourages taking ownership of personal development through ongoing training and growth opportunities. As you collaborate with other team members, you will help achieve overall hotel success while building a rewarding career in the vibrant hospitality industry. If you are motivated, flexible, and committed to quality service, the Sales Coordinator role at Concord offers a pathway to professional advancement and a fulfilling work experience.
The role of Sales Coordinator at Concord is crucial in bridging communication between the front desk and the sales team, ensuring that group and meeting reservations are efficiently managed and that clients receive the high standard of service promised by the hotel. As a Sales Coordinator, your responsibilities will involve handling incoming reservation calls, assisting with contracts, managing room blocks, and supporting both the sales and front desk teams to guarantee smooth operational flow. This position is full-time and offers competitive wages, comprehensive benefits including medical, dental, and vision insurance, life insurance, disability options, a 401(k) plan with company match, tuition assistance, discounted room rates at Concord hotels, and opportunities for training and career development.
This role is not only about administrative support but also about playing an active part in the hotel’s success by coordinating event details from pre-event planning through to post-event follow-ups. You will gain in-depth knowledge of the hotel’s food and beverage services, function spaces, audio-visual capabilities, and digital sales systems such as Delphi, CI/TY, and PMS. The Sales Coordinator position offers promising career growth, with many coordinators advancing to Sales Manager roles and even director-level positions at Concord. This is a fantastic opportunity for individuals who have prior experience in hospitality or sales support, possess strong organizational and communication skills, and thrive in a fast-paced, team-oriented environment.
Joining Concord means becoming part of a unified and entrepreneurial team that strives to deliver excellence in hotel sales and guest services. The company encourages taking ownership of personal development through ongoing training and growth opportunities. As you collaborate with other team members, you will help achieve overall hotel success while building a rewarding career in the vibrant hospitality industry. If you are motivated, flexible, and committed to quality service, the Sales Coordinator role at Concord offers a pathway to professional advancement and a fulfilling work experience.
Job Requirements
- High school diploma or equivalent
- Prior experience in hospitality or sales support preferred
- Strong organizational skills with attention to detail
- Excellent communication skills
- Proficiency or willingness to learn digital sales systems
- Ability to multitask effectively
- Team-oriented and professional demeanor
Job Qualifications
- Prior hospitality or sales support experience preferred
- Strong organizational skills with keen attention to detail
- Excellent communication and interpersonal abilities
- Proficiency with digital sales systems or willingness to learn
- Ability to multitask and manage time effectively in a fast-paced environment
- Team-oriented mindset with a proactive and professional approach
Job Duties
- Serve as one of the first points of contact for incoming sales calls
- respond quickly and professionally to internal partners and external customers
- Assist with the coordination and administration of group and event bookings including room blocks, reporting, client communications, group resumes, event orders, and billing details
- Support the operational flow between departments to ensure accurate and timely execution of group reservations and events
- Provide support to the Front Desk team as needed with coverage based on business demands
- Support pre-event, main event, and post-event details by tracking, documenting, and communicating with clients and internal teams
- Gain knowledge of hotel food and beverage offerings, function space, audio-visual services, and other event-related details
- Learn and utilize digital sales systems such as Delphi, CI/TY, PMS and understand hotel sales strategies to achieve team goals
- Participate in meetings, conference calls, reporting, and training sessions as required
- Collaborate with teammates in a unified, entrepreneurial way to achieve overall hotel success
- Take ownership of career development by pursuing training and growth opportunities
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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